Process Management. . . What is it?

Process Management is a practice that assists colleges and universities in continuously improving their systems and processes in order to better serve their students and stakeholders. It is a set of tools combined with a philosophy of quality improvement that causes processes to become more effective and efficient, therefore resulting in improved service, saved time and saved money. It can be used in any department of any college or university including academic departments, student services areas, administration and finance areas and human resource departments. It also promotes team building and collaboration among faculty and staff.

A cornerstone of process management is the seven steps of continuous improvement, which is based on the Deming Cycle (PLAN-DO-STUDY-ACT).

Seven Steps of Continuous Improvement:

PLAN

1.  Define the current process
2.  Analyze the current process
3.  Analyze causes for current outcomes

DO

4. Develop improvement theory and study the results

STUDY

5. Implement improvement theory, and study the results

ACT

6.  Engraft improvements into system
7.  Plan for more continuous improvement

• What is Process Management?
• Why do Process Management?
• How Does a College Do Process Management?
• What are the Benefits/Costs of Process Management?
• In What Ways can Process Management be Sustained?
• About the Process Management Training Module