Courses & Requirements
Help Desk
The student will learn to use a variety of communication tools that are normally used for computer help desk/customer support. An emphasis on soft skills will be presented and applied to situations involving a variety of scenarios including: problem resolution methods, customer relations, and problem tracking systems. Software for call management will be used in hands-on labs. A minimum of 28 credits are required for graduation.
| Courses | Credits | Comments |
|---|---|---|
| CIS110 Computer Applications | 3 | |
| CIS112 Integrated Computer Applications | 4 | Prerequisite CIS110 OR CTN110 |
| CIS114 Help Desk and Soft Skills | 3 | |
| CIS115 Information Security | 4 | Co-requisite CTN110 |
| CIS130 Web Development I | 4 | Prerequisite CIS110 OR CTN110 |
| CIS214 Help Desk Management | 4 | Prerequisite CIS114 |
| CTN110 Introduction to Information Technology | 3 | |
| ENG101 English Composition I | 3 |
