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Presentation, Communication & Worklife Skills

Dealing with Difficult People  NEW!

Do you have a boss who frequently flies off the handle, a co-worker who constantly whines, or maybe a sabotaging supervisor?  Every workplace and every department has them — difficult people.  Whether these people just “get on your nerves” or are having a serious impact on your success, learning how to deal with challenging people takes skill.  We’ll discuss different personalities you may encounter in the workplace (like the bully, people-pleaser, gossip, saboteur and know-it-all) and how to deal with each.  We’ll discuss conflict resolution, anger management, teamwork and workplace harassment.  While the focus is on the workplace, these skills can carry through to all aspects of your life.  Lunch on your own; bring bag lunch or eat nearby.

Instructor:  Lynn MacDonald, owner of Knowledge Tree, professional public speaker and adult educator

Course Information

Dates/Time: Wednesday, 9:00 a.m. to 3:00 p.m., one day, 9/24

Location: Riverwalk

Cost: $95 + $20 materials fee

CRN: 698 Course Number: PRDV1280 Section: RWA


Public Speaking and Presenting with Confidence

Become a more confident, focused, effective and professional communicator when speaking, giving presentations or interacting in meetings in groups.  Topics include overcoming nervousness, key communication skills, planning, organizing and adding punch to presentations, using PowerPoint and other visual aids, maximizing body language, dealing with sticky situations, and more.

Instructor: Lynn MacDonald, (see above bio)

Course Information

Dates/Time: Wednesday, 1:00 p.m. to 5:00 p.m., 3 wks, 10/1 to 10/15

Location: Riverwalk

Cost: $195 + $20 materials fee

CRN: 699 Course Number: PRDV1235 Section: RWA


Communicating with Power

It’s not just what you say it’s how you say it!  Explore the signals we send to others, body language, listening versus hearing, the best way to ask questions, dealing with difficult people, and being assertive without being aggressive.

Instructor: Lynn MacDonald (see above bio)

Course Information

Dates/Time: Wednesday, 9:00 a.m. to 3:00 p.m., one day, 11/12

Location: Riverwalk

Cost: $95 + $20 materials fee

CRN: 700 Course Number: PRDV1272 Section: RWB


 

American Sign Language at Work

This course will help those new to American Sign Language develop linguistic skills to communicate effectively with deaf or hard of hearing customers/co-workers in various workplaces.  You’ll also learn about American Deaf culture, accommodation materials for deaf and hard of hearing people, requesting appropriate people to facilitate between hearing people and deaf/hard of hearing people, and the use of alternative approaches to communicate with deaf and hard of hearing people.  Please purchase and bring your textbook to the first class: ASL at Work (Student Text with DVD), ISBN 978-1-58121-081-1.

Instructor: Larry Stephen, M.S., Associate Professor of Deaf Studies/American Sign Language at NECC

Course Information

Dates/Time: Wednesday, 6:00 p.m. to 8:00 p.m., 8 wks, 9/24 to 11/12

Location: Haverhill

Cost: $195 + $15 materials fee

CRN: 726 Course Number: LANG1189 Section: HA