Home » Academics » Course & Program Information » Noncredit Courses & Programs » Business Skills & Professional Development » Presentation & Communication Skills

Presentation & Communication Skills

Dealing with Difficult People 

Do you have a boss who frequently flies off the handle, a co-worker who constantly whines, or maybe a sabotaging supervisor?  Every workplace and every department has them — difficult people.  Whether these people just “get on your nerves” or are having a serious impact on your success, learning how to deal with challenging people takes skill.  We’ll discuss different personalities you may encounter in the workplace (like the bully, people-pleaser, gossip, saboteur and know-it-all) and how to deal with each.  We’ll discuss conflict resolution, anger management, teamwork and workplace harassment.  While the focus is on the workplace, these skills can carry through to all aspects of your life.  Lunch on your own; bring bag lunch or eat nearby.

Instructor:  Lisa Fabbri, MA, customer service consultant, Customer Connections with 25 years’ experience

Course Information

Dates/Time: Friday, 9:00 a.m. to 12:30 p.m., one day, 2/27

Location: Riverwalk

Cost: $69 

CRN: 258 Course Number: PRDV1280 Section: RWA


Communicating with Power

It’s not just what you say it’s how you say it!  Explore the signals we send to others, body language, listening versus hearing, the best way to ask questions, dealing with difficult people, and being assertive without being aggressive.

Instructor: Lisa Fabbri, (see above bio)

Course Information

Dates/Time: Friday, 9:00 a.m. to 12:30 p.m., one day, 3/27

Location: Riverwalk

Cost: $69

CRN: 259 Course Number: PRDV1272 Section: RWA


American Sign Language at Work: Intro Level

This course will help those new to American Sign Language develop linguistic skills to communicate effectively with deaf or hard of hearing customers/co-workers in various workplaces.  You’ll also learn about American Deaf culture, accommodation materials for deaf and hard of hearing people, requesting appropriate people to facilitate between hearing people and deaf/hard of hearing people, and the use of alternative approaches to communicate with deaf and hard of hearing people.  Please purchase and bring your textbook to the first class: ASL at Work (Student Text with DVD), ISBN 978-1-58121-081-1.

Instructor: Larry Stephen, M.S., Associate Professor of Deaf Studies/American Sign Language at NECC

Course Information

Dates/Time: Monday, 6:00 p.m. to 8:00 p.m., 8 wks, 1/26 to 3/30 (no class 2/16 and 3/16)

Location: Haverhill

Cost: $195 + $15 materials fee

CRN: 197 Course Number: LANG1189 Section: HA


American Sign Language at Work: Intermediate Level

A continuation of the American Sign Language at Work Intro Level, this course will increase more linguistic skills to communicate effectively with deaf or hard of hearing customers/co-workers in varous workplaces.  You will continue to learn about American Deaf culture, accommodation materials for deaf and hard of hearing people, requesting appropriate people to facilitate between hearing people and deaf/hard of hearing people, and the use of alternative approaches to communicate with deaf and hard of hearing people.

Instructor: Larry Stephen, (see above bio)

Course Information

Dates/Time: Wednesday, 6:00 p.m. to 8:00 p.m., 8 wks, 1/28 to 4/1 (no class 2/18 and 3/18)

Location: Haverhill

Cost: $195 + $15 materials fee

CRN: 198 Course Number: LANG1190 Section: HA