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Health & Safety

ServSafe Certification – Food

Safe food handling is critical to keeping customers and co-workers safe.  Offered in association with the National Restaurant Association Educational Foundation, ServSafe is a comprehensive eight-hour course that provides an overview of basic sanitation policies and procedures and prepares you to pass the ServSafe Certification exam given during the last class.  Students who pass the exam will be awarded the ServSafe Certification by the National Restaurant Association Educational Foundation.

Instructor: Heidi Riccio, Certified ServSafe Instructor.

Courses: Select One

Course One 

Dates/Time: Tuesday, 5:00 to 9:00 pm, 2 weeks, 1/27 to 2/3

Location: Riverwalk

Cost: $159 + $71 materials fee

CRN: 191 Course Number: SVSF1004 Section: RWA

Course Two

Dates/Time: Tuesday, 5:00 to 9:00 pm, 2 weeks, 3/31 to 4/7

Location: Riverwalk

Cost: $159 + $71 materials fee

CRN: 192 Course Number: SVSF1004 Section: RWB


Certified Nurse Aide/Home Health Aide Prep Program  

This 150-hour daytime program prepares students to sit for the state licensing test to become Certified Nurse Aides and also become a Home Health Aide. The program meets Monday through Friday from 8:30 am to 2:30 pm and includes theory, clinical skills, and clinical practice at a long-term care facility under the supervision of a registered nurse. Community Action of Haverhill provides this six-week nurse aide training program in partnership with Northern Essex Community College Center for Corporate and Community Education.  Upcoming class dates for 2015: 1/20-3/6, 3/18-5/1, 5/11-6/24.  For further information please contact Sheila Doyle at 978-373-1971, x256 or sdoyle@communityactioninc.org or Renee Deyermond at rdeyermond@necc.mass.edu or 978-659-1223.

CNA/HHA Information Session Date/Time:

January 5, 2015 from 10:00a.m. to 12:00p.m.

 This is being held at the Lawrence Riverwalk.


Health Care Provider CPR

Intended for the healthcare provider who cares for patients in a variety of settings, this course teaches CPR for victims of all ages. Topics include ventilation with a barrier device, bag-mask device, oxygen, use of an automated external defibrillator (AED), and relief of foreign-body airway obstruction (FBAO). Includes the adult signs of heart attack, cardiac arrest, stroke, and choking. Students are encouraged to register early, obtain their books from our office one week prior to class start, and become familiar with the contents prior to the start of class. Lunch on your own.

Book and training shield included in materials fee and available in the classroom!

Instructors: experienced providers of CPR instruction in a wide variety of settings

Courses: Select One

Course One

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 12/13

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 678 Course Number: HCPR1002 Section: RWN

 Course Two

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 1/17

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 147 Course Number: HCPR1002 Section: RWA

Course Three

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 3/21

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 148 Course Number: HCPR1002 Section: RWB

Course Four

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 5/16

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 149 Course Number: HCPR1002 Section: RWC

Course Five

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 6/20

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 150 Course Number: HCPR1002 Section: RWD


An In-Depth Look at Dementia and Alzheimer’s Disease NEW!

Designed for professional caregivers as well as family/friends, you’ll learn about the warning signs, stages, physiological, psychological and cognitive changes, care choices and community resources plus address communication, maintaining independence and the impact on the family.

Instructor: K. Ryan Krippendorf, MA, COTA, experienced adult educator with certification from the American Alzheimer’s Association plus professional and personal experience dealing with dementia

Courses: Select One

Course One

Dates/Time: Wednesday, 6:30 to 9:00 pm, 6 wks, 1/28 to 3/4

Location: Riverwalk

Cost: $285

CRN: 168 Course Number: HLTH1012 Section: RWA

Course Two

Dates/Time: Saturday, 9:00 am to 3:00 pm (lunch on your own), 3 wks, 4/4 to 4/18

Location: Riverwalk

Cost: $285

CRN: 169 Course Number: HLTH1012 Section: RWB


Daily Care for People with Dementia  NEW!

Designed for direct care professionals (PCAs, CNAs, COTAs, PTAs, etc.) and family performing everyday care for loved ones at home, you’ll explore special considerations in providing daily care, including ADLs, safety, adapting the environment, leisure activities and stimulation, educating and involving family and friends, and more.  Requires completion of An In-Depth Look At Dementia and  Alzheimer’s Disease.

Instructor:  K. Ryan Krippendorf, MA, COTA, (see above bio)

Courses: Select One

Course One

Dates/Time: Wednesday, 6:30 to 9:00 pm, 6 wks, 3/18 to 4/22

Location: Riverwalk

Cost: $285

CRN: 170 Course Number: HLTH1013 Section: RWA

Course Two

Dates/Time: Saturday, 9:00 am to 3:00 pm (lunch on your own), 3 wks, 5/2 to 5/16

Location: Riverwalk

Cost: $285

CRN: 171 Course Number: HLTH1013 Section: RWB


Personal and Home Care Aide Training for Mature Workers 

Targeted for individuals who are age 55 and over and unemployed with limited or no income, this program includes a 60 hour Personal and Home Care Aide program that teaches core competencies for employment to provide long-term support services to elders and individuals with disabilities in home and community based settings; in addition, this program includes a 12 hour Alzheimer’s Disease training as well as a 15 hour Chronic Disease Self-Management training.  Upon successful completion students earn a certificate and may be placed with local employers for additional on-the-job training.  The skills and knowledge learned in this program can also serve as a gateway into other allied health professions.  This intensive daytime program is scheduled to begin February 23, 2015 at the Riverwalk and is offered in partnership with the MA Executive Office of Elder Affairs Senior Community Services Employment Program (SCSEP) and the Home Care Aide Council.  The program is free for eligible mature workers; others may be eligible to enroll for a fee if space permits.  To learn more about the training and to enroll into the SCSEP program, you must attend an info session.  To confirm your attendance at an info session, please call Olga at 617-237-6807 and leave your name and email address or contact Dianne Lahaye at dlahaye@necc.mass.edu or 978-659-1222.

Information Sessions to be held at the Lawrence Riverwalk:

Tuesday, January 6, 2015 from 10:00 a.m. to 12:00 p.m.

Friday, January 23, 2015 from 10:00 a.m. to 12:00 p.m.

Wednesday, January 28, 2015 from 10:00a.m. to 12:00 p.m.


Medical Interpreting Certificate Program 

There is a critical need for trained medical interpreters!   This 54-hour course provides working knowledge of medical interpreting, including standards of practice, ethics, HIPAA regulations, cultural competency, and medical vocabulary.  Students must comprehend and communicate in English and one other language.  Please register early, as a brief language phone assesment is required.  This course meets the requirements of the National Board for Medical Interpreter Certification.  Fee includes materials and three coaching sessions.  Not eligible for tuition waivers.  Bring bag lunch.  For more information please contact Dianne Lahaye at dlahaye@necc.mass.edu.

Course Information

Dates/Time: Saturday, 9:00 am to 4:00 pm, 9 weeks, 1/31 to 3/28

Location: Riverwalk

Cost: $1,065 fee (includes materials)

CRN: 161 Course Number: HLTH1003  Section: RWA


End of Life Care: Become a Hospice Volunteer – Merrimack Valley Hospice

Learn to make a profound difference in someone’s life!  Using lecture, real life stories and small group exercises you will learn how to provide practical help and emotional support to those with life limiting illness and their loved ones.  At the end of this indepth comprehensive 5 week training, you will receive a certificate and become part of a very special group – ordinary people making an extraordinary difference!  Class includes 5 live classes and 5.5 hours of online study.  Class held at Merrimack Valley Hospice House at 360 North Avenue, Haverhill, MA.

Course Information

Dates/Time: Wednesday, 5:30 to 7:30pm, 5 weeks, 3/18 to 4/15

Location: Haverhill (Merrimack Valley Hospice House – 360 North Avenue)

Cost: Free

CRN: 274 Course Number: HLTH1007 Section: OA


Advanced Directives and Living Wills: Who Will Speak for You?

In the event of illness or disability, is there someone you trust who can speak for  you and communicate how you wish to be cared for if you are unable to do so?  Learn the different types of Advanced Directives including Massachusetts Health Care Proxy and the “Five Wishes”.  Class held at Merrimack Valley Hospice’s main office at the Riverwalk (360 Merrimack Street, Building 9, Entrance I, 4th floor) in Lawrence.

Courses: Select One

Course One

Dates/Time: Tuesday, 6:00 pm to 8:00 pm, one eve, 3/24

Location: Riverwalk (Building 9, Entrance I, 4th floor)

Cost: Free

CRN: 234 Course Number: HLTH1008 Section: OA

Course Two

Dates/Time: Tuesday, 6:00 pm to 8:00 pm, one eve, 5/12

Location: Riverwalk (Building 9, Entrance I, 4th floor)

Cost: Free

CRN: 235 Course Number: HLTH1008 Section: OB


Customer Service for Healthcare Professionals 

Dealing with patients, families and loved ones’ medical and emotional needs, fears and anxieties is particularly challenging, but patients are your customers and providing them with great customer service is just as critical as great medical care in creating a positive patient experience.  Great customer service leads to patient satisfaction and increases the likelihood that patients will be more open with their providers, comply with recommendations, and return for additional care, all of which contributes to quality care, a great reputation in the community and a better bottom line.  Learn to establish a positive first impression, how to best deal with difficult people, manage patients’ fears and emotions, diffuse upset customers and resolve complaints positively, deal with geriatric, disabled and other special populations, plus learn tips and strategies to deal with stress and take care of yourself as well as the  patients. 

Instructor: Lisa Fabbri, MA, customer service consultant, Customer Connections with 25 years’ experience working in healthcare

Course Information

Dates/Time: Tuesday, 6:00 pm to 9:00 pm, 3 weeks, 3/10 to 3/24

Location: Riverwalk 

Cost: $169 + $25 materials fee

CRN: 222 Course Number: PRDV1279 Section: RWA


Reiki I

Promote your physical, emotional, and spiritual healing by triggering your body’s own ability to heal itself.  Instruction in working with energy & the chakra system,  hand positions for both self-healing & client healing.  Attunement & certificate upon completion.  Limit 8

Instructor: Angela Sakakeeny, Reiki Master

Courses: Select One

Course One

Dates/Time: Saturday, 9:00 am to 4:00 pm, one day, 3/21

Location: Riverwalk 

Cost: $105 + $20 materials fee

CRN: 139 Course Number: HLTH1009 Section: RWA

Course Two

Dates/Time: Monday, 7:00 pm to 9:00 pm, 4 wks, 2/23 to 3/16

Location: Riverwalk 

Cost: $105 + $20 materials fee

CRN: 141 Course Number: HLTH1009 Section: RWB


Reiki II

Learn the Reiki symbols which increase the power of the hands-on healing technique & learn distance healing.  Learn more about chakras and the flow of energy by doing more extensive hands-on work.  Attunement & certificate upon completion.  Limit 8

Instructor: Angela Sakakeeny, Reiki Master

Courses: Select One

Course One

Dates/Time: Saturday, 9:00 am to 4:00 pm, one day, 4/11

Location: Riverwalk 

Cost: $105

CRN: 140 Course Number: HLTH1010 Section: RWA

Course Two

Dates/Time: Monday, 7:00 pm to 9:00 pm, 4 wks, 3/30 to 4/27 (no class 4/20)

Location: Riverwalk 

Cost: $105

CRN: 142 Course Number: HLTH1010 Section: RWB


The Center for Clinical Excellence: Continuing Education for Healthcare Providers

The Center for Clinical Excellence offers a variety of high-quality, affordable, continuing education courses for a variety of allied healthcare professionals taught by top notch faculty who are licensed healthcare professionals with extensive experience in their respective fields. Learn important new developments in these CEU classes and refreshers designed to meet your state certification and national registry requirements.

Please check back for courses that may be offered in the future!

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