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Governing Agencies by State

State

Agency Name

Information about Complaint Process

Alabama

Alabama Commission on Higher Education – Office of Institutional Effectiveness and Planning

Alabama Commission on Higher Education Website

(http://www.ache.state.al.us/)

Alaska

Alaska Commission on Postsecondary Education

State of Alaska Website: Consumer Complaints

(http://acpe.alaska.gov/ABOUT_US/Consumer_Protection)

Arizona

Arizona State Board for Private Postsecondary Education

Arizona State Board for Private Postsecondary Education Website: Complaint Procedure

(https://ppse.az.gov/complaint)

Arkansas

Arkansas Department of Higher Education

Contact the ADHE

(http://www.adhe.edu/about-adhe)

California

California Bureau for Private Postsecondary Education

CA.gov Department of Consumer Affairs BPPE Website: How to File Complaint

(http://www.bppe.ca.gov/enforcement/complaint.shtml)

Colorado

Colorado Department of Higher Education

Colorado Department of Higher Education Website: Complaints

(http://highered.colorado.gov/Academics/Complaints/default.html)

Connecticut

Connecticut Office of Higher Education

Connecticut Office of Higher Education Website: Complaint Procedures

(http://www.ctohe.org/POSA/StudentInfo.shtml#Complaint)

Delaware

Delaware Department of Education

State Authorization Reciprocity Agreement (SARA)

(https://www.doe.k12.de.us/sara)

District of Columbia

District of Columbia Education Licensure Commission

DC.gov Office of the State Superintendent of Education Website: Education Liscensure Commission (ELC) Public Complaints

(http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints)

Florida

Florida Department of Education, Commission for Independent Education

Florida Department of Education Website: File a Complaint

(http://www.fldoe.org/policy/cie/file-a-complaint.stml)

Georgia

Nonpublic Postsecondary Education Commission

State of Georgia, Nonpublic Postsecondary Education Commission Website: GNPEC Authorized School Complaint Form

(http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/)

Hawaii

Hawaii Post-Secondary Education Authorization Program

State of Hawaii, Hawaii Post-secondary Education Authorization Program Website: Student Forms

(http://cca.hawaii.gov/hpeap/forms/student-forms/)

Idaho

Idaho State Board of Education

Idaho State Board of Education Website: Student Complaint Procedures

(http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp)

Illinois

Illinois Board of Higher Education

Illinois Board of Education Website: Consumer Information>Filing Complaints

(http://www.ibhe.org/consumerInfo/complaint.htm)

Indiana

Indiana Commission for Higher Education

IN.gov, Indiana Commission for Higher Education Website: Student Complaints

(http://www.in.gov/che/2744.htm)

Iowa

Iowa College Student Aid Commission

Iowa.gov, Iowa College Student Aid Commission Website: Student Dispute Resolution Form

(https://www.iowacollegeaid.gov/sdrf-start)

Kansas

Kansas Board of Regents

The Kansas Board of Regents Website: University Student Complaints

(http://www.kansasregents.org/students/university_student_complaints)

Kentucky

Kentucky Council on Postsecondary Education

Ky.gov, Kentucky Council on Postsecondary Education Website: Consumer Complaints

(http://cpe.ky.gov/campuses/consumer_complaint.html)

Louisiana

Louisiana Board of Regents

The Board of Regents (State of Louisiana) Website

(http://regents.louisiana.gov/subhome/students)

Maine

Maine Department of Education, Office of Higher Education Services

Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

(https://www1.maine.gov/doe/highered/sara/index.html)

Maryland

Maryland Higher Education Commission

Maryland Higher Education Commission Student Complaint Process

(http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx)

Massachusetts

Massachusetts Department of Higher Education

Massachusetts Department of Higher Education Website: Information and Tools for Students – Student Complaints

(http://www.mass.edu/forstufam/complaints/complaints.asp)

Michigan

Michigan Department of Licensing and Regulatory Affairs

State of Michigan Attorney General Website: File a Complaint

(http://michigan.gov/ag/0,1607,7-164-17331—,00.html)

Minnesota

Minnesota Office of Higher Education

Minnesota Office of Higher Education Website: Complaints About Private Colleges and Career Schools

(http://www.ohe.state.mn.us/mPg.cfm?pageID=1078)

Mississippi

Mississippi Commission on College Accreditation

Mississippi Commission on College Accreditation: Student Complaint Information Sheet and Form (PDF)

(http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf)

Missouri

Missouri Department of Higher Education

Missouri Department of Higher Education Website: Contact Us

(http://dhe.mo.gov/contactus.php)

Montana

 

Montana University System, Office of the Commissioner of Higher Education

Montana University System Website: Notification of Montana Postsecondary Educational Institution Complaint Process

(http://mus.edu/MUS-Statement-of-Complaint-Process.asp)

Montana Department of Justice, Office of Consumer Protection

Montana Department of Justice, Office of Consumer Protection Website

(https://dojmt.gov/consumer/)

Nebraska

Nebraska Coordinating Commission for Postsecondary Education

If students have complaints about institutions offering courses or programs that are exclusively online we refer them to the home state of the institution or the Nebraska Attorney General’s Consumer Protection Division at:
CCPE Nebraska.gov -Student Complaints Against Postsecondary Institutions

(https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions)

Nevada

Nevada Commission on Postsecondary Education

Nevada Commission on Postsecondary Education Website: Student Complaints

(http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm)

New Hampshire

New Hampshire Department of Education, Division of Higher Education, Higher Education Commission

New Hampshire Department of Education Website: Student Complaint Resolution Procedures

(http://education.nh.gov/highered/compliance-allegation.htm)

New Jersey

New Jersey Commission on Higher Education

State of New Jersey Website: Office of the Secretary of Higher Education

(http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml)

New Mexico

New Mexico Higher Education Department

New Mexico Higher Education Department Website: Complaints

(http://www.hed.state.nm.us/institutions/complaints.aspx)

New York

New York Office of College and University Evaluation

NYSED.gov, Office of College and University Evaluation Website: Student/Public Resources – Information for Complaints

(http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html)

North Carolina

The University of North Carolina Board of Governors

Northcarolina.edu Website, North Carolina Post-Secondary Education Complaints

(http://www.northcarolina.edu/?q=complaints)

North Dakota

North Dakota University System

North Dakota University System Website: State Authorization and SARA

(https://www.ndus.edu/system/state-authorization/)

Ohio

Ohio Board of Regents

Ohio Higher Ed Website: Student Complaints

(https://www.ohiohighered.org/students/complaints)

Oklahoma

 

Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General

Oklahoma Office of the Attorney General Website: Legal Resources/Forms and Publications

(http://www.ok.gov/oag/Legal_Resources/Forms_and_Publications/)

Oregon

 

Higher Education Coordinating Commission

Oregon.gov website: Higher Education Coordinating Commission > Institutions & Programs > Private Postsecondary > File a Complaint

(http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx)

Oregon Attorney General, Financial Fraud/Consumer Protection Section

Oregon Department of Justice Website: Consumer Protection/Attorney General’s Consumer Hotline

(http://www.doj.state.or.us/consumer/pages/hotline.aspx

Pennsylvania

Pennsylvania Department of Education, Division of Higher Education

PA.gov PDE Postsecondary & Adult. College and Career Education, Students Complaints

(http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1)

Puerto Rico

Puerto Rico Council on Education

Departmento de Educacion de Puerto Rico sitio web

(http://www.de.gobierno.pr/)

Rhode Island

Rhode Island Board of Governors for Higher Education

Rhode Island Board of Governors Student Compliant Procedure (PDF)

(http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf)

South Carolina

South Carolina Commission of Higher Education

South Carolina Commission of Higher Education: Complaint Information, Procedures, Form and Authorization (PDF)

(http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf)

South Dakota

South Dakota Board of Regents

South Dakota Board of Regents Website: Administrative Offices > Academic and Research Affairs > South Dakota State Authorization Reciprocity Agreement (SD-SARA)

(https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx)

Tennessee

Tennessee Higher Education Commission, Division of Postsecondary School Authorization

Tennessee Higher Education Commission Website: Consumer Services

(http://tn.gov/thec/article/consumer-services)

Texas

Distance Education Accrediting Commission

Distance Education Accrediting Commission Website: Complaint Process

(http://www.deac.org/Student-Center/Complaint-Process.aspx)

Utah

Utah Division of Consumer Protection

Utah.gov, Utah Department of Commerce Division of Consumer Protection: Complaints

(http://consumerprotection.utah.gov/complaints/index.html)

Vermont

Vermont State Board of Education, Vermont Agency of Education

State of Vermont Agency of Education: Education Laws

(http://education.vermont.gov/documents/postsecondary-program-complaint-resolution)

Virginia

Virginia State Council of Higher Education, Private & Out-of-State Postsecondary Education

State Council of Higher Education for Virginia Website: Student Complaints

(http://www.schev.edu/index/students-and-parents/resources/student-complaints/)

Washington

Washington Student Achievement Council

Wa.gov, Washington Student Achievement Council Website: Protecting Education Consumers

(http://www.wsac.wa.gov/protecting-education-consumers)

West Virginia

West Virginia Higher Education Policy Commission

CTCS of West Virginia, West Virginia Higher Education Policy Commission: Student Complaint Process

(http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf)

Wisconsin

Wisconsin Educational Approval Board

State of Wisconsin Educational Approval Board Website: Student Complaints

(http://eab.state.wi.us/resources/complaint.asp)

Wyoming

Wyoming Department of Education

Wyoming Department of Education Student Complaint Process Postsecondary Institutions (PDF)

(http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf)