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NECC Yellow Alert – Saturday, October 21, 2017. Heavy police presence on Elliott street near Haverhill campus, searching for a missing person. There is no cause for alarm at the college. 

Home » Academics » Academic Support Services » Tutoring Center » Tutoring Schedules » SMARTHINKING Online Tutoring

SMARTHINKING Online Tutoring

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SMARTHINKING is an academic support program that gives students online access to live, one-to-one assistance from over 1500 trained and qualified tutors.

SMARTHINKING is offered to NECC students at no additional cost to the student.

Logging On for NECC Students:

  1. Go to
  2. Log in with the student-ID version of your NECC email address ( for the username and NECC plus your 8-digit Student ID number for the password (NECCidnumber).
  3. Once you have logged on, you will be taken directly to your SMARTHINKING Home Page.

Tutoring Hours of Service:

Schedule by subject


Note that students will have a limited number of minutes available. Please use your time wisely. If you’ve exceeded the maximum, you will receive a message to contact the Tutoring Center.

Technology Requirements and Troubleshooting

  • Browser Requirements: Firefox 12 or higher, Internet Explorer 9.0 or higher,  Safari 5.0 or higher, or Google Chrome 20.0 or higher
  • Cookies/Javascript should be enabled
  • Please disable all popup blockers for
  • Enable cookies/Javascript
  • Make sure you have Java installed. If you need to install Java, go to the Java Website and follow the instructions for the free download
  • For technical assistance with Smarthinking, please visit the Smarthinking Technical Support page.


At the top of the screen under the welcome message you’ll find four options:

SMARTHINKING Support Contacts:

If you need technical support or additional help go to the Smarthinking Support home page. Here you can:

  • Live Chat: Chat with a member of Smarthinking Helpdesk Support team.
  • Submit a Ticket: Submit a ticket and Smarthinking Helpdesk Support team will assist you shortly.
  • Knowledge Base: Browse all self-help articles on how-to’s and other topics.
  • Call: If you cannot find what you are looking for, give Smarthinking a call.
  • Check Browser: Test your browser to meet the minimum technology requirements.
  • Cobrowse: Speed up troubleshooting by sharing your screen.

Related Links

Academic Advising Center
Academic Preparation
Adult Literacy
Course & Program Information
Learning Accommodations
Learning Communities
Pathways to Academic & Career Excellence (PACE)
Supplemental Instruction Classes