Home » Academics » Academic Support Services » Tutoring Center » Tutoring Schedules » SMARTHINKING Online Tutoring

SMARTHINKING Online Tutoring


SMARTHINKING is an academic support program that gives students online access to live, one-to-one assistance from over 1500 trained and qualified tutors.

SMARTHINKING is offered to NECC students at no additional cost to the student.

Logging On for NECC Students:

  1. Go to services.smarthinking.com
  2. Log in with the student-ID version of your NECC email address (idnumber@student.necc.edu) for the username and your 8-digit Student ID number for the password.
  3. Once you have logged on, you will be taken directly to your SMARTHINKING Home Page.

Tutoring Hours of Service:

Schedule by subject


Note that students will have a limited number of minutes available. Please use your time wisely. If you’ve exceeded the maximum, you will receive a message to contact the Tutoring Center.

Technology Requirements and Troubleshooting

  • Browser Requirements: Firefox 12 or higher, Internet Explorer 9.0 or higher,  Safari 5.0 or higher, or Google Chrome 20.0 or higher
  • Cookies/Javascript should be enabled
  • Please disable all popup blockers for www.smarthinking.com
  • Enable cookies/Javascript
  • Make sure you have Java installed. If you need to install Java, go to http://www.java.com and follow the instructions for the free download
  • For a full list of the most up-to-date settings, please visit the SMARTHINKING Technical Requirements FAQ web page.


At the top of the screen under the welcome message you’ll find four options:

  • Submit Your Writing – use to send an essay or paper draft to a tutor for review
  • Drop-in tutoring – use if you want tutoring right away
  • Offline Questions – use when you want to submit a question rather than take the time for a live session
  • Academic Resources – provides easy access to the SMARTHINKING Writer’s and ESL Writer’s Handbooks, an Accounting Glossary, a Study Guide Handbook, and links to other sites that provide support for students studying mathematics

SMARTHINKING Support Contacts:

Email: support@smarthinking.com