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Academic Technology Assistant

Summary:

Department/Agency: NECC Library Computer Lab
Location: Haverhill Campus
Weekly Hours: 8-15
Pay Rate: $11/hr

 

Job Description/Responsibilities:  

Provide support to faculty, students, and staff in the effective use of academic technology. Assist NECC students with software and hardware related questions and issues. Monitor the equipment and maintain the lab’s clean and organized condition. Assist the Academic Technology Desk staff with various projects, data collection and computer lab maintenance.

·         Greet and welcome quests to the computer lab and re-direct visitors to the Reference Librarians, IT Client Services and Administrative Offices when needed.

·         Provide technical software support to students using myNECC portal, Blackboard, Microsoft Office Suite, and Google Docs and hardware support to students using printers, scanners, laptops and desktops, both over the phone and in person.

·         Maintain records of activities in the lab. Assist with data management and collection for printing, lab usage, office supplies and technical inquiries.

·         Enforce policies and procedures for use of the computer lab and the use of equipment, supplies and materials while maintaining a positive customer service environment

·         Perform other duties as assigned

 

Minimum Job Qualifications:

·         Ability to adapt communication style to difference audiences

·         Knowledge of computer equipment, technology software and hardware

·         Demonstrated ability to provide assistance and problem solve a variety of basic computer related issues with Microsoft Office Suite

·         Ability to work both independently and collaboratively with other work study students at the Academic Technology Desk

·         General knowledge of library resources

 

Supervisor:

Fred Curty

Supervisor’s Email:

fcurty@necc.mass.edu