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Help for Accessing Our Resources |
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| Are you using AOL software? | If so, try using a regular web brower, such as Internet Explorer or Firefox. AOL does not "talk" the same language as most of the library databases, but regular browers usually work fine. | |
| Is your browser accepting cookies? | Cookies are small pieces of information that are placed on your computer to help the databases remember who you are, and to keep you from entering the same information over and over. In order for you to access the databases from off campus, your browser must allow these 'cookies' to be set. To change your settings in Internet Explorer, select Internet Options from the Tools menu. Using the Privacy tab, slide the bar to the "Low" or "Accept All Cookies" setting and click "OK." Try again to login to the databases. If you're using Firefox or another browser, the process is similar. | |
| Is your number correct, or has your ID expired? | Your library ID number should be 14 digits long, so mistyping a number is easy to do, and could cause you not to get into the database. Also, library ID numbers expire once you stop taking classes, or after a set period of time if you are not a student. To ask about getting your library ID number active again, contact the library at access@necc.mass.edu. You may also call (978)-556-3400 or (978)-738-7400 for further assistance. | |
| I've tried all these and it still won't work! Now what? | If you continue to have trouble accessing our electronic resources, please contact the library at reference@necc.mass.edu. You may also call (978)-556-3400 or (978)-738-7400 for further assistance. | |
