How to Handle Difficult People & Conflict at Work

Conflicts can have a devastating effect on productivity, morale, and teamwork. Conflicts are inevitable. Anger, grudges, hurt and blame are not. Do you ever have to deal with difficult people, such as a co-worker, manager, client or customer? In this two-day workshop, participants will learn how to manage conflict by identifying conflicting personality styles, understanding the ground rules for conflict, examining common barriers to collaboration, understanding the requirements for building consensus and negotiating agreement and identifying difficult people and learning to avoid conflict with each. By learning how to manage conflict and people more effectively, we can prevent unnecessary conflict, create a safer workplace and improve interactions at work and at home.

Instructor: Marion Sundgaard, Managing Principal of Sun-Aire Consulting, a management consulting and training firm specializing in management and employee development and organizational behavior.

599 PRDV1095-NAB: W, 9am-4pm, two days, 6/10 & 6/24, $204, North Andover

For more information contact:
Kathy Ronaldson at 978-556-3816