About the Process Management Training Module

Welcome to our process management module. This is a self-guided, web-based learning module, designed to give you an overview of process management and to help you decide if adopting process management will benefit your institution.

The information included in this module was contributed by three community colleges--Illinois Central, Northern Essex , and Owens-and by Dr. Stanley E. Jensen, president of LEAD Leadership Enterprises, who introduced the concept of process management to colleges and universities two decades ago. Each of the three community colleges has adopted process management at their institution and is generously sharing their own experiences including examples of what worked well and what could be improved. One of the colleges, Illinois Central, has gone beyond process management and now uses the more rigorous form of continuous quality improvement called Six Sigma.

In addition to introducing process management, this module will support the evaluation and emergence of process management at your college. Deciding to embrace process management is not easy and the results require patience and persistence. The point is not to reach the end of process management but to use its tools and concepts to help your institution in its ongoing desire to get better at what it does and to increase satisfaction among those it serves.

Purpose
After reviewing this web site you will be able to determine if process management is appropriate for your college as a way to be more effective and efficient as you strive to improve the quality of service to your students and other stakeholders. This will not teach you how to implement process management which is far beyound the scope of this module.

Learning Objectives

  1. Be able to explain process management (what).
  2. Be able to know the problems and opportunities faced by three community colleges which motivated them to adopt process management (why).
  3. Understand important steps that will help your college successfully adopt process management (how).
  4. Be able to know the costs and benefits of process management as experienced by three community colleges.
  5. Develop an awareness of the issues that must be addressed to sustain process management at your college.