How Does a College Do Process Management?

Dr. John Erwin, President Illinois Central College

Illinois Central College and Northern Essex College share perspectives on how they approach process management...

Illinois Central College (ICC)
ICC targets customer satisfaction and internal processes, preferring to measure their successes with data versus gut feel.

For the Illinois Central College perspective click here.

David Hartleb, President Northern Essex Community College

Northern Essex Community College (NECC)
NECC believes a firm commitment from its president, an involved and trained team of campus leaders, and continuous assessment are crucial to the success of their process management.

For the NECC perspective click here.

• What is Process Management?
• Why do Process Management?
• How Does a College Do Process Management?
• What are the Benefits/Costs of Process Management?
• In What Ways can Process Management be Sustained?
• About the Process Management Training Module