In What Ways Can Process Management Be Sustained?
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In preparation for phasing out the
need for a consultant, key staff members are trained to fill that role. |
To receive the full benefits of process management and to insure that your college fully adopts its concepts, it’s important to focus on more than just the process management teams, their research, and their results. If the hard work of participants is celebrated and widely communicated to the full college community, support for process management should grow and you will truly see a culture shift at your college. Here are some specific ways to sustain process management at your college:
1. TRAIN THE TRAINERS
Your college cannot afford to retain your consultant
in perpetuity. So, be certain that a number of college employees are trained
by your consultant to replace him/her.
Example:
Stan Jensen has already begun training 15 college “trainers” representing each college division who will know how to use the tools of process management and will be able to work with their colleagues long into the future.
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It’s imperative to find ways to
keep the college community informed about positive results. |
2. COMMUNICATION
Team recommendations and the resulting accomplishments
should be shared widely within the college community. Awareness of successes
will help build support for additional teams.
Example:
Team reports and resulting accomplishments will be available on the college’s website at the Process Management Website. We also have a portable display that informs people of how to get more information and how to get involved.
3. CELEBRATE GOOD WORK
Process management does require a major commitment
of time and energy on the part of team members and others involved. It’s
important to acknowledge faculty and staff contributions and thank people for
their efforts.
Example:
We hold a celebration luncheon at the end of each semester and present participants with a small gift.
4. CONTINUE FUNDING
Although expenses decrease, especially once a college
has trained their own trainers, the college must expect to continue to budget
for process management.
Example:
Our process management budget will decrease significantly in year three when our own trainers begin to take over for Stan Jensen. Still, we will need to budget for staff time, refreshments, etc.
5. CONTINUE PRESIDENTIAL SUPPORT
The president must remain visibly supportive
of process management to be sure that the culture shift occurs.
Example:
At Northern Essex, the president plans to continue the same level of commitment as year one, serving as co-chair of the Process Management Steering Committee, providing administrative support and an adequate budget, and pledging support for recommendations approved by the Process Management Steering Committee.
