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Contacts For Resolving Complaints

This chart is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, consult Nita Lamborghini (978-556-3818).

Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.

1. Procedure (Location)
Student Code Of Conduct
Initial Contact/ Judicial Officers Who v. Who Type of Complaint/ Violation
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) Nita Lamborghini D105 978-556-3818 

Assistant Officer
Dawna Perez
L115 978-738-7605

Faculty/Staff v. Student, Student v. Student Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.)
2. Procedure (Location)
Student Grievance Procedure
Initial Contact/ Student Grievance Officers Who v. Who Type of Complaint/ Violation
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) Haverhill:
Nita Lamborghini D105 978-556-3818 

Lawrence:
Dawna Perez
L115 978-738-7605

Student v. Faculty/Staff Alleged abridgement of student rights in instructional/ classroom/academic environment (Ex. Student claims instructor repeatedly embarrasses him in class.) Students with grade disputes are referred to appropriate Academic Dean.
3. Procedure (Location)
Affirmative Action Grievance Procedure
Initial Contact Who v. Who Type of Complaint/ Violation
(Affirmative Action Office, B219) Mary Chatigny
Director of Human Resources/
Title IX Coordinator 

B219 978-556-3925

Student/Staff/Faculty v. Student/Staff/Faculty Discrimination or harassment-based complaint (based upon race, creed, religion, color, gender, sexual orientation, gender identity or expression, age, disability, veteran status, marital status, and/or natural origin) (Ex. Student claims another student is harassing him or her due to race.)
Note: Alternatively, the College may elect to investigate any Affirmative Action complaint via an administrative complaint system.
4. Procedure Administrative Complaints Initial Contact Who v. Who Type of Complaint/ Violation
Investigated and resolved on a case by case basis by the Vice President of Academic and Student Affairs, or her/his designee Dean of Student Life Office
D106 978-556-3818
Prospective Student/Parent/Student v. Faculty/Staff/Office Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.)
5. Procedure Allegations of Sexual Assaults Initial Contact Who v. Who Type of Complaint/ Violation
Mary Chatigny
Director of Human Resources/
Title IX Coordinator 
B219 978-556-3925

Security
Haverhill, x3689;
Lawrence: Franklin Street, x7499; Amesbury Street, x7699; Riverwalk, x1299

Local Authorities

Student v. Student/Employee
Employee v. Student/Employee
Allegation of sexual assault
6. Procedure Allegations of Physical Assaults Initial Contact Who v. Who Type of Complaint/ Violation
Nita Lamborghini
Code of Conduct Officer, 
D105 978-556-3818

Security
(see above)

Local Authorities

Student v. Student
Employee v. Student
Allegation of physical assault
Mary Chatigny
Director of Human Resources/
Title IX Coordinator 
B219 978-556-3925

Security
(see above)

Local Authorities

Student v. Employee
Employee v. Student/Employee
Allegation of physical assault