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Contacts For Resolving Complaints

This page is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, consult Director of Student Conduct Daniel J. Malave at 978-556-3818.

Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.

Student Code of Conduct
1. Procedure (Location) Initial Contact/ Code of Conduct Officer Who v. Who Type of Complaint/ Violation
Student Code Of Conduct
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site)

Daniel J. Malave, Director of Student Conduct,
D-105
(978) 556-3818
dmalave@necc.mass.edu

Faculty/Staff v. Student, Student v. Student Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.)
Student Grievance Procedure
2. Procedure (Location) Initial Contact/ Student Grievance Officer Who v. Who Type of Complaint/ Violation
Student Grievance Procedure
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site)

Daniel J. Malave, Director of Student Conduct,
D-105
(978) 556-3818
dmalave@necc.mass.edu

Student v. Faculty/Staff Alleged abridgement of student rights in instructional/ classroom/academic environment. Students with grade disputes are referred to appropriate Academic Dean.
Affirmative Action Grievance Procedure
3. Procedure (Location) Initial Contact Who v. Who Type of Complaint/ Violation
Affirmative Action Grievance Procedure
(Affirmative Action Office, B-219)
Justine Caron
Director of Human Resources,
Affirmative Action
Officer, & Title IX Coordinator,
B-219
978-556-3956
jcaron@necc.mass.edu
Student/Staff/Faculty v. Student/Staff/Faculty Discrimination or harassment-based complaint (race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
Administrative Complaints procedure
4. Procedure Initial Contact Who v. Who Type of Complaint/ Violation
Administrative Complaints
Investigated and resolved on a case by case basis by the Vice President of Academic and Student Affairs, or her/his designee
Tina Favara
Dean of Enrollment Services
SC-103
978-556-3735
tfavara@necc.mass.edu
Prospective Student/Parent/Student v. Faculty/Staff/Office Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.)
Allegations of Sexual Assault Procedure
5. Procedure Initial Contact Who v. Who Type of Complaint/ Violation
Allegations of Sexual Violence
Sexual Assault, Dating Violence,
Domestic Violence, Stalking,
Sexual Harassment
Justine Caron
Director of Human Resources, Affirmative Action & Title IX Coordinator
B219
978-556-3956
jcaraon@necc.mass.edu

Public Safety
978-556-3333 or X3333 from any campus phone

Local Authorities

Student v. Student/Employee
Employee v. Student/Employee
Allegation of sexual assault