Contacts For Resolving Complaints
This chart is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, consult Nita Lamborghini (978-556-3818).
Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.
| 1. Procedure (Location) Student Code Of Conduct |
Initial Contact/ Judicial Officers | Who v. Who | Type of Complaint/ Violation |
|---|---|---|---|
| (Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) | Nita Lamborghini D105 978-556-3818
Assistant Officer |
Faculty/Staff v. Student, Student v. Student | Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.) |
| 2. Procedure (Location) Student Grievance Procedure |
Initial Contact/ Student Grievance Officers | Who v. Who | Type of Complaint/ Violation |
| (Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) | HAV: Nita Lamborghini D105 978-556-3818 LAW: |
Student v. Faculty/Staff | Alleged abridgement of student rights in instructional/ classroom/academic environment (Ex. Student claims instructor repeatedly embarrasses him in class.) Students with grade disputes are referred to Grace Young, Dean, Academic Advising, SC212A, (978) 556-3449. |
| 3. Procedure (Location) Affirmative Action Grievance Procedure |
Initial Contact | Who v. Who | Type of Complaint/ Violation |
| (Affirmative Action Office, B219) | Mary Chatigny Director of Human Resources Section 504/ADA Compliance; Title IX; Affirmative Action B219 978-556-3925 |
Student/Staff/Faculty v. Student/Staff/Faculty | Discrimination or harassment-based complaint (based upon race, creed, religion, color, gender, sexual orientation, age, disability, veteran status, marital status, and/or natural origin) (Ex. Student claims another student is harassing him or her due to race.) |
| Note: Alternatively, the College may elect to investigate any Affirmative Action complaint via an administrative complaint system. | |||
| 4. Procedure Administrative Complaints | Initial Contact | Who v. Who | Type of Complaint/ Violation |
| Investigated and resolved on a case by case basis by the Executive Vice President, or her/his designee | Executive Vice President EMSS Office SC103A/L-119 978-738-7497 |
Prospective Student/Parent/Student v. Faculty/Staff/Office | Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.) |
NOTE: Claims of physical or sexual assault should be reported as follows:
- Student claims assault by College employee: Security, and/or Director of Human Resources/Title IX Coordinator
- Student or Employee claims assault by a student: Security and/or Code of Conduct Officer and Title IX Coordinator
- Local Authorities
