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Contacts For Resolving Complaints

Posted By NECC Editor On October 27, 2010 @ 11:00 am In | Comments Disabled

This chart is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, consult Dean of Student Life, Code of Conduct Officer Nita Lamborghini (978-556-3818).

Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.

1. Procedure (Location)
Student Code Of Conduct
Initial Contact/ Judicial Officers Who v. Who Type of Complaint/ Violation
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) Nita Lamborghini D105 978-556-3818 

Assistant Officer
Dawna Perez
L121 978-738-7605

Faculty/Staff v. Student, Student v. Student Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.)
2. Procedure (Location)
Student Grievance Procedure
Initial Contact/ Student Grievance Officers Who v. Who Type of Complaint/ Violation
(Student Code of Conduct & NECC Policies & Procedures; NECC Web Site) Haverhill:
Nita Lamborghini D105 978-556-3818 

Lawrence:
Dawna Perez
L121 978-738-7605

Student v. Faculty/Staff Alleged abridgement of student rights in instructional/ classroom/academic environment. Students with grade disputes are referred to appropriate Academic Dean.
3. Procedure (Location)
Affirmative Action Grievance Procedure
Initial Contact Who v. Who Type of Complaint/ Violation
(Affirmative Action Office, B219) Mary Chatigny
Director of Human Resources/
Title IX Coordinator 

B219 978-556-3925

Student/Staff/Faculty v. Student/Staff/Faculty Discrimination or harassment-based complaint (based upon race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
Note: Alternatively, the College may elect to investigate any Affirmative Action complaint via an administrative complaint system.
4. Procedure Administrative Complaints Initial Contact Who v. Who Type of Complaint/ Violation
Investigated and resolved on a case by case basis by the Vice President of Academic and Student Affairs, or her/his designee Dean of Student Life Office
D106 978-556-3818
Prospective Student/Parent/Student v. Faculty/Staff/Office Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.)
5. Procedure Allegations of Sexual Violence Initial Contact Who v. Who Type of Complaint/ Violation
Mary Chatigny
Director of Human Resources/
Title IX Coordinator 
B219 978-556-3925

Public Safety
(see above)

Local Authorities

Student v. Student/Employee
Employee v. Student/Employee
Allegation of sexual assault
6. Procedure Allegations of Physical Assaults Initial Contact Who v. Who Type of Complaint/ Violation
Nita Lamborghini
Code of Conduct Officer, 
D105 978-556-3818

Public Safety
Ph: 978-556-3333 or ext. 3333 from any campus phone

Local Authorities

Student v. Student
Employee v. Student
Allegation of physical assault
Mary Chatigny
Director of Human Resources/
Title IX Coordinator 
B219 978-556-3925

Public Safety
Ph: 978-556-3333 or ext. 3333 from any campus phone

Local Authorities

Student v. Employee
Employee v. Student/Employee
Allegation of physical assault

Article printed from Northern Essex Community College: http://www.necc.mass.edu

URL to article: http://www.necc.mass.edu/student-services/current/policies-conduct/student-code-of-conduct-grievance-procedure/contacts-for-resolving-complaints/

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