Customer Service for Healthcare Professionals
Dealing with patients, families and loved ones’ medical and emotional needs, fears and anxieties is particularly challenging, but patients are your customers and providing them with great customer service is just as critical as great medical care in creating a positive patient experience. Great customer service leads to patient satisfaction and increases the likelihood that patients will be more open with their providers, comply with recommendations, and return for additional care, all of which contributes to quality care, a great reputation in the community and a better bottom line. Learn to establish a positive first impression, how to best deal with difficult people, manage patients’ fears and emotions, diffuse upset customers and resolve complaints positively, deal with geriatric, disabled and other special populations, plus learn tips and strategies to deal with stress and take care of your self as well as the patients.
Instructor: Lisa Fabbri, M.A., Customer Service Consultant, Customer Connections with 25 years’ experience working in healthcare
Dates/Time: Tuesday, 6:00 to 9:00 pm, 3 weeks, 3/10 to 3/24
Cost: $169 + $25 materials fee
CRN: 222 Course Number: PRDV1279 Section: RWA