Home » Academics » Course & Program Information » Noncredit Courses & Programs » Business Skills & Professional Development » Human Resources

Human Resources

Managing Human Resources Certificate Program – Newly Updated & Expanded!

This program provides you with current information and a complete overview of human resource roles and responsibilities through interactive seminars covering fundamental workplace needs and issues, as well as preparing the fast-changing standards.  Aimed for the new HR professionals, small business owners, office managers, department supervisors and others, take just those seminars that interest you, but for maximum benefit, complete the entire program to earn the Certificate of Completion in Managing Human Resources.  Prior participants have also taken one or more modules in preparation for the PHR/SPHR tests as well as for continuing education credits following their certification. 

Required Textbook Information:  Please purchase the following book before the start of this program – Managing Human Resources: Productivity, Quality of Work Life, Profits, 10th edition by Wayne Cascio, ISBN-10: 0078112958 or ISBN-13: 978-0078112959 .  Students may purchase a used or paperback copy of the required textbook.  This textbook is available on Amazon or other vendors of your choice.

Instructor:  Lee Joyce, MPA, CSSBB and Lean Sensei, a former GE Human Resources Manager, is President of Busy Associates, an international consulting firm improving individual, team, and organizational performance

Human Resources Management In Action

A summary and overview to understand how the various HR functions and HR roles “fit together” in the organization to support carrying out the business strategy.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 9/14

Location: Haverhill

Cost: $59

CRN: 690 Course Number: SBPD1180 Section: OWA


The Legal Context of Human Resource Decisions

Using case studies and discussion, learn the key pieces of employment legislation governing the workplace, employment decisions and unlawful behaviors.

Course Information

 Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., two evenings, 9/21-9/28

Location: Haverhill

Cost: $115

CRN: 691 Course Number: SBPD1181 Section: OWA


Effective Policies and Procedures/Workplace Communication

Learn to develop policies and procedures, create an employee handbook, and improve employee communications that meet your company’s specific needs.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 10/5

Location: Haverhill

Cost: $59

CRN: 692 Course Number: SBPD1156 Section: OWA


Recruiting and Staffing

Practice different recruiting, interview, and selection processes to identify and hire the best employees.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 10/12

Location: Haverhill

Cost: $59

CRN: 693 Course Number: SBPD1182 Section: OWA


Employee/Professional/Union Relations

Learn practices that implement the philosophy and policy of an organization with respect to different groups of employees.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 10/19

Location: Haverhill

Cost: $59

CRN: 694 Course Number: SBPD1183 Section: OWA


Performance Management/Employee Learning and Development

Starting with a comprehensive orientation upon hire, learn how to provide direction for enhancing individual and group productivity, drive behavior to align with the organization’s core values, goals, and strategy, and support individual career advancement.

Course Information

 Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., two evenings, 10/26-11/2

Location: Haverhill

Cost: $115

CRN: 695 Course Number: SBPD1184 Section: OWA


Incentive and Pay Systems

Understand and create effective compensation and benefit plans to reward employees appropriately for their knowledge, skills and performance.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., two evenings, 11/9-11/16

Location: Haverhill

Cost: $115

CRN: 696 Course Number: SBPD1185 Section: OWA


Managing Careers

There is no shortage of gurus telling us that the world of work is changing rapidly.  Work has transformed from mass production in bureaucratic organizations with semi-skilled labor to small batch production with computer-controlled machines and teams of highly skilled workers with more emphasis on information.  Learn ways to help employees achieve their short and long term career goals in this new environment.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 11/30

Location: Haverhill

Cost: $59

CRN: 697 Course Number: SBPD1186 Section: OWA


Diversity at Work

Diversity refers to the differences between people in the workplace.  Diversity encompasses race, gender, ethnic groups, age, personality, style, education, and more.  Diversity involves how people perceive themselves and others.   These perceptions affect employee and group interactions, so become paramount to the organization’s success and competitiveness.  Explore special measures to embrace women and underrepresented groups in the workforce.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 12/7

Location: Haverhill

Cost: $59

CRN: 698 Course Number: SBPD1187 Section: OWA


Improving Quality and Managing Change

Since the 1980’s, U.S. companies have raced to save manufacturing in this country through quality initiatives such as Quality Circles, Total Quality Management, Continuous Improvement, Lean, Six Sigma, and Lean Six Sigma.  Their process-focused success drove better, faster, and cheaper production.  As a result, many other public and private organizations dove into the quality movement in an attempt to change how they did business.  Subsequently, rapid and regular organizational change is the new normal in many companies.  Understand the shifting approaches company leaders, managers, and “coaches” are taking to accomplish these new demands.

Course Information

Dates/Times: Thursday, 6:00 p.m. to 9:00 p.m., one evening, 12/14

Location: Haverhill

Cost: $59

CRN: 699 Course Number: SBPD1170 Section: OWA