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Health & Safety

ServSafe Certification – Food

Safe food handling is critical to keeping customers and co-workers safe.  Offered in association with the National Restaurant Association Educational Foundation, ServSafe is a comprehensive eight-hour course that provides an overview of basic sanitation policies and procedures and prepares you to pass the ServSafe Certification exam given during the last class.  Students who pass the exam will be awarded the ServSafe Certification by the National Restaurant Association Educational Foundation.

Instructor: Heidi Riccio, Certified ServSafe Instructor.

Courses: Select One

Course One 

Dates/Time: Tuesday, 5:00 pm to 9:00 pm, 2 weeks, 9/22 to 9/29

Location: Riverwalk

Cost: $159 + $71 materials fee

CRN: 589 Course Number: SVSF1004 Section: RWC

Course Two

Dates/Time: Tuesday, 5:00 pm to 9:00 pm, 2 weeks, 12/1 to 12/8

Location: Riverwalk

Cost: $159 + $71 materials fee

CRN: 590 Course Number: SVSF1004 Section: RWD


Certified Nurse Aide/Home Health Aide Prep Program  

This 150-hour daytime program prepares students to sit for the state licensing test to become Certified Nurse Aides and also become a Home Health Aide. The program meets Monday through Friday from 8:30 am to 2:30 pm and includes theory, clinical skills, and clinical practice at a long-term care facility under the supervision of a registered nurse. Community Action of Haverhill provides this six-week nurse aide training program in partnership with Northern Essex Community College Center for Corporate and Community Education.  For further information please contact Sheila Doyle at 978-373-1971, X256 or sdoyle@communityactioninc.org or Renee Deyermond at rdeyermond@necc.mass.edu or 978-659-1223.

Fall/Winter class start dates are 9/14/15 and 11/3/15. Class hours are Monday-Friday from 8:30 AM – 2:30 PM. 


Health Care Provider CPR

Intended for the healthcare provider who cares for patients in a variety of settings, this course teaches CPR for victims of all ages. Topics include ventilation with a barrier device, bag-mask device, oxygen, use of an automated external defibrillator (AED), and relief of foreign-body airway obstruction (FBAO). Includes the adult signs of heart attack, cardiac arrest, stroke, and choking. Students are encouraged to register early, obtain their books from our office one week prior to class start, and become familiar with the contents prior to the start of class. Lunch on your own.

Book and training shield included in materials fee and available in the classroom!

Instructors: experienced providers of CPR instruction in a wide variety of settings

Course One

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 9/19

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 475 Course Number: HCPR1002 Section: RWE

Course Two

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 10/17

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 476 Course Number: HCPR1002 Section: RWF

Course Three

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 11/14

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 477 Course Number: HCPR1002 Section: RWG

Course Four

Dates/Time: Saturday, 9:00 am to 3:00 pm, one day, 12/12

Location: Riverwalk

Cost: $69 + $14 materials fee

CRN: 478 Course Number: HCPR1002 Section: RWH


Understanding Dementia and Alzheimer’s Disease  NEW!

Designed for both direct-care professionals and families, you’ll first learn the fundamentals including warning signs, stages, changes in behavior and current treatments then explore and practice strategies for communicating, providing daily care, adapting the environment to optimize independence, developing cooperative family and professional relationships, as well as self-care strategies for the caregiver.

Instructor: K. Ryan Krippendorf, MA, COTA, experienced adult educator with certification from the American Alzheimer’s Association plus professional and personal experience dealing with dementia

Course Information

Dates/Time: Thursday, 6:30 to 9:00 pm, 8 wks, 9/24 to 11/12

Location: Riverwalk

Cost: $379

CRN: 591 Course Number: HLTH1014 Section: RWA


Medical Interpreting Certificate Program

There is a critical need for trained medical interpreters!   This 60-hour course provides working knowledge of medical interpreting, including standards of practice, ethics, HIPAA regulations, cultural competency, and medical vocabulary.  Students must comprehend and communicate in English and one other language.  Please register early, as a brief language phone assessment is required.  This course meets the requirements of the National Board for Medical Interpreter Certification.  Fee includes materials and three coaching sessions.  Not eligible for tuition waivers.  Bring bag lunch.  For more information please contact Dianne Lahaye at dlahaye@necc.mass.edu.

Course Information

Dates/Time: Saturday, 9:00 am to 4:00 pm, 10 weeks, 9/19 to 11/21

Location: Riverwalk

Cost: $1,065 fee (includes materials)

CRN: 461 Course Number: HLTH1003  Section: RWD


Advanced Directives and Living Wills: Who Will Speak for You?

In the event of illness or disability, is there someone you trust who can speak for  you and communicate how you wish to be cared for if you are unable to do so?  Learn the different types of Advanced Directives including Massachusetts Health Care Proxy and the “Five Wishes”.  Class held at Merrimack Valley Hospice’s main office at the Riverwalk (360 Merrimack Street, Building 9, Entrance I, 4th floor) in Lawrence.

Courses: Select One

Course One

Dates/Time: Tuesday, 6:00 pm to 8:00 pm, one eve, 10/20

Location: Riverwalk (Building 9, Entrance I, 4th floor)

Cost: Free

CRN: 560 Course Number: HLTH1008 Section: OC

Course Two

Dates/Time: Tuesday, 6:00 pm to 8:00 pm, one eve, 12/8

Location: Riverwalk (Building 9, Entrance I, 4th floor)

Cost: Free

CRN: 561 Course Number: HLTH1008 Section: OD


End of Life Care: Become a Hospice Volunteer – Merrimack Valley Hospice

Learn to make a profound difference in someone’s life!  Using lecture, real life stories and small group exercises you will learn how to provide practical help and emotional support to those with life limiting illness and their loved ones.  At the end of this in-depth comprehensive 5 week training, you will receive a certificate and become part of a very special group – ordinary people making an extraordinary difference!  Class includes 5 live classes and 5.5 hours of online study.  Class held at Merrimack Valley Hospice House at 360 North Avenue, Haverhill, MA.

Course Information

Dates/Time: Tuesday, 10:00 a.m. to 12:00 p.m., 5 weeks, 10/27 – 11/24

Location: Merrimack Valley Hospice House, 360 North Avenue, Haverhill, MA

Cost: Free

CRN: 712 Course Number: HLTH1007 Section: OB


 Customer Service for Healthcare Professionals 

Dealing with patients, families and loved ones’ medical and emotional needs, fears and anxieties is particularly challenging, but patients are your customers and providing them with great customer service is just as critical as great medical care in creating a positive patient experience.  Great customer service leads to patient satisfaction and increases the likelihood that patients will be more open with their providers, comply with recommendations, and return for additional care, all of which contributes to quality care, a great reputation in the community and a better bottom line.  Learn to establish a positive first impression, how to best deal with difficult people, manage patients’ fears and emotions, diffuse upset customers and resolve complaints positively, deal with geriatric, disabled and other special populations, plus learn tips and strategies to deal with stress and take care of yourself as well as the  patients. 

Instructor: Lisa Fabbri, MA, customer service consultant, Customer Connections with 25 years’ experience working in healthcare

Course Information

Dates/Time: Saturday, 9:00 am to 4:00 pm, one day, 10/24

Location: Riverwalk 

Cost: $169 + $25 materials fee

CRN: 649 Course Number: PRDV1279 Section: RWB


Reiki I

Promote your physical, emotional, and spiritual healing by triggering your body’s own ability to heal itself.  Instruction in working with energy & the chakra system,  hand positions for both self-healing & client healing.  Attunement & certificate upon completion.  Limit 8

Instructor: Angela Sakakeeny, Reiki Master

Courses: Select One

Course One

Dates/Time: Monday, 6:30 pm to 8:30 pm, 4 wks, 9/28 to 10/26 (no class 10/12)

Location: Riverwalk 

Cost: $105 + $20 materials fee

CRN: 489 Course Number: HLTH1009 Section: RWC

Course Two

Dates/Time: Saturday, 9:00 am to 4:00 pm, one day, 10/24

Location: Riverwalk 

Cost: $105 + $20 materials fee

CRN: 490 Course Number: HLTH1009 Section: RWD


Reiki II

Learn the Reiki symbols which increase the power of the hands-on healing technique & learn distance healing.  Learn more about chakras and the flow of energy by doing more extensive hands-on work.  Attunement & certificate upon completion.  Limit 8

Instructor: Angela Sakakeeny, Reiki Master

Courses: Select One

Course One

Dates/Time: Saturday, 9:00 am to 4:00 pm, one day, 11/7

Location: Riverwalk 

Cost: $105

CRN: 492 Course Number: HLTH1010 Section: RWD

Course Two

Dates/Time: Monday, 6:30 pm to 8:30 pm, 4 wks, 11/9 to 11/30

Location: Riverwalk 

Cost: $105

CRN: 491 Course Number: HLTH1010 Section: RWC


The Center for Clinical Excellence: Continuing Education for Healthcare Providers

The Center for Clinical Excellence offers a variety of high-quality, affordable, continuing education courses for a variety of allied healthcare professionals taught by top notch faculty who are licensed healthcare professionals with extensive experience in their respective fields. Learn important new developments in these CEU classes and refreshers designed to meet your state certification and national registry requirements.

Please check back for future offerings!


Personal and Home Care Aide Training for Mature Workers  – This program is currently on hold!  Information on the new start date and new dates for the information sessions will be posted as soon as they are available.

Targeted for individuals who are age 55 and over and unemployed with limited or no income, this program includes a 60 hour Personal and Home Care Aide program that teaches core competencies for employment to provide long-term support services to elders and individuals with disabilities in home and community based settings; in addition, this program includes a 12 hour Alzheimer’s Disease training as well as a 15 hour Chronic Disease Self-Management training.  Upon successful completion students earn a certificate and may be placed with local employers for additional on-the-job training.  The skills and knowledge learned in this program can also serve as a gateway into other allied health professions.  This intensive daytime program is offered in partnership with the MA Executive Office of Elder Affairs Senior Community Services Employment Program (SCSEP) and the Home Care Aide Council.  The program is free for eligible mature workers; others may be eligible to enroll for a fee if space permits.  To learn more about the training and to enroll into the SCSEP program, you must attend an info session.  To confirm your attendance at an info session, please call Olga at 617-237-6807 and leave your name and email address or contact Dianne Lahaye at dlahaye@necc.mass.edu or 978-659-1222.

Information Sessions to be held at the Lawrence Riverwalk:  Dates to be posted as soon as they become available.

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