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A Community Support Human Services Practitioner Certificate student in a home-office-type room makes cordial conversation with a young woman.
We all have the power to make a difference. With NECC’s Community Support Human Services Practitioner Certificate you can gain skills and knowledge that will enable you to positively impact people’s lives, especially those struggling with emotional, mental or developmental disabilities, and/or substance abuse issues.

Why Choose NECC?

NECC will prepare you to provide direct services to individuals living in residential or community homes. This program is approved by the Council for Standards in Human Service Education and integrates the National Community Support Skill Standards into the curriculum.

With this program you will:

  • Learn about a variety of societal issues including homelessness, child abuse and neglect, and domestic violence
  • Benefit from supervised experiences in residential programs, shelters, and other settings
  • Understand group dynamics and behavior management principles
  • Practice observation, communication, interviewing, and documentation skills
  • Be able to apply earned credits toward NECC’s Associate Degree in Human Services

Because of NECC

You will gain firsthand experience in the field of human services, developing personal and professional skills applicable to a broad array of career paths – the Bureau of Labor Statistics projects strong growth in the field. You will also be well prepared to continue your education. Upon completion of the program you can:

  • Work in a variety of settings, including shelters for the homeless, domestic violence programs, community residences, adolescent programs, vocational programs, or home support services
  • Apply program credits toward NECC’s Associate Degree in Human Services
  • Pursue credentialing through the National Organization of Human Services (NOHS) as a Human Services Board Certified Practitioner

Career Paths & Job Market

Employment Outlook

Employment Outlook

Prospects for employment within the human services are projected to be excellent according to the Commonwealth of Massachusetts Employment Projections 2006-2016, the New Hampshire Employment Projections 2004-2014 and the U.S. Department of Labor Occupational Outlook Handbook for 2006-2016.

Job Opportunities

Job Opportunities

Graduates who choose to directly enter the workforce, are recruited by a variety of community agencies who work with children, adolescents, adults and seniors in a range of settings such as:

  • Hospitals
  • Schools
  • Vocational programs
  • Residential programs
  • Day habilitation programs
  • and Day treatment programs

Graduates may be given titles such as:

  • Case manager
  • Outreach worker
  • Advocate
  • Mental health worker
  • Crisis counselor
  • Residential counselor
  • Addiction counselor
Career Paths

Career Paths

The broad based skills of the program provide a foundation for a wide range of professional pursuits. Graduates who pursue advanced degrees will have opportunities to choose among many fields including:

  • Social work
  • Guidance counseling
  • Labor negotiations
  • Human resources
  • Academic advising
  • Organizational psychology
  • Mental health
  • Vocational rehabilitation
Licensing and Credentialing for Graduates

Licensing and Credentialing for Graduates

There are a variety of licenses and certifications possible to graduates of the Human Services Program.

External Online Resources

Program Pathway

A pathway is the most efficient sequence of courses semester-to-semester recommended for students to complete their degree. View the suggested pathway for the Community Support Human Services Practitioner.

Learning Outcomes

Student Learning Outcomes - Community Support Human Services Practitioner Certificate

Student Learning Outcomes – Community Support Human Services Practitioner Certificate

  • Demonstrate well-developed clinical skills, techniques, and approaches consistent with national skills standards as outlined by the Council for Stand in Human Services Education (CSHSE), Community Support Skills Standards (CSSS), Bureau of Substance Abuse Services (BSAS), and the International Credentialing and Reciprocity Consortium (ICRC).
  • Describe historical overview of confluence of factors that shaped institutional and direct professional service delivery models with clients & communities, including but no limited to bio-psycho-social, economic, political, and legal issues
  • Provide accurate written and oral, clinical assessments of general health and welfare of clients, their families, and communities guided by ethical standards set forth by the Council for Standards in Human Services Education, and the National Association of Alcohol and Drug Abuse Counselors
  • Analyze the effect of the injustices caused by prejudicial and/or discriminatory treatment as they pertain to individuals, families, groups, and institutions. (e.g. race, gender, ethnicity, sexual orientation, ageism, social class, immigrants, et al.)
  • Demonstrate the skills involved in screening, orienting, assessing, crisis intervention, case management, treatment planning, documentation, consultation with other professionals, and appropriate referral of clients and families.
  • Demonstrate a professional level of comfort and expertise with the mechanisms involved in the administrative aspects necessary to deliver services provided by human services agencies and their interacting institutions (e.g. Health Maintenance Organizations, Department of Children and Families, courts, schools et al.) And apply knowledge/skills using data and other management systems to develop/improve administrative services involved in the delivery of care

Courses and Requirements


Required Documents


Program Coordinator

Program Coordinator

Brian MacKenna-Rice

Office: C-304 M
Phone: 978-556-3331

Faculty Contact Information

Faculty Contact Information

Kathleen Bartolini, MA, NCC

Phone: 978-556-3293 Email:

Jack Davidson

Phone: 978-556-3540 Email:

Lisa Fabbri-Lopez, MA


Joseph Hannon, LICSW, LADC I


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