NexDine Catering Policies
Event Planning Guidelines
Our goal is to exceed your expectations by serving the freshest seasonal food, beautifully displayed, and served professionally by our highly trained staff. The guidelines below will assist your event planning with the basic information to get started.
Standard service hours are Monday to Friday, 7:30 AM to 3:30 PM. Requests for service outside of these hours may require additional service fees. Holidays and periods when classes are not in session will require additional service fees.
First Right of Refusal
Please note that NexDine has the first right of refusal for the Haverhill campus.
All orders should be placed directly on the Nextdine catering site to ensure the most efficient and reliable method of ordering. If you should need login credentials or have general questions, please email: email@example.com.
Arranging and Reserving a Date
Even if the date or guest count of your event is only tentative, please notify our office of your event so that we can make preliminary plans to ensure a memorable occasion.
Reserving a Location and Date
Whether the event is to take place on or off-site, you will need to have a confirmed reservation and date for the venue location before we will be able to make deliveries.
All catered functions must be secured by payment before they occur. Payment types include Visa, MasterCard, Discover, Cash, Check, Purchase Orders and Departmental Accounts. There will be an applicable 7% local sales tax added to all nonexempt customers. Organizations with tax exempt status will be required to submit a copy of their exemption Certificate (4) business days prior to their event date. Payments not received after 60 days from event service date are subject to a 5% finance fee weekly for each additional week that payment is not received. All external events must be paid either via cash, check or credit card.
Changing or Cancelling an Event
All cancellations or changes must take place at least (2) business days before your function. If you do not contact us with a final count within the (2) business days allowed, we will prepare for the estimated number and charge accordingly. If you cancel or change an event after this deadline, some of the expenses already incurred cannot be absorbed and will have to be billed. Any event over $5000 requires changes or cancellation (1) week in advance. Any purchases made on behalf of the client by NexDine for specialty food or service ware will be billed accordingly. Should the campus be closed for a weather event or any similar circumstance, all orders for the closure period will be cancelled without penalty.
There are no delivery fees for catering services held on the Haverhill campus as long as minimum orders are met. Deliveries outside the Haverhill campus will be subject to a $100 delivery charge and a $100 pickup/cleanup charge, unless otherwise agreed upon.
Catering orders under $50 will require a minimum charge. Any order under $50 will be grossed up to $50 for any delivered order. Orders under $50 can be picked up in the café without additional charge.
Requests to refresh coffee services or to have an extra cleanup in addition to the final cleanup will be billed at $50 per occurrence.
To ensure that your event is a success, a catering staff will be provided for all served meals and some buffets. If additional time is needed, a fee of $40.00 per hour, per attendant, will apply. When attendants are needed, services are at an additional charge of $40.00 amount per hour, per server, with minimum of (4) hours. Buffet style functions are staffed with one attendant for every 30 guests and are included with the per guest price. All waited meals servers are additional and quoted explicitly.
Culinary staff, when required, are billed at a rate of $30.00 per hour, per employee, for a minimum of 4 hours. Chefs are billed at a rate of $50.00 per hour, per employee, for a minimum of 4 hours. Utility staff billed at $25.00 per hour, per employee, for a minimum of 4 hours. Event managers are available and billed at $75.00 per hour for a minimum of 4 hours. Any event that requests a dedicated server will be charged at the applicable rate and time.
As the host of the catered event, you are responsible for the equipment we have provided for the service of your catered event. Any missing or damaged catering equipment or supplies will be charged to your account at replacement cost. All equipment rentals are additional charges added to the event total.
We will be happy to order, receive, and handle floral arrangements for you. For decorative requests, an additional fee will be
We will provide linens and skirting for food and beverage tables at an additional cost. If you would like linen to be placed on guest tables for receptions, breaks, meeting tables and boxed lunches, there will be a $25.00 fee for each floor length tablecloth and $15.00 for lap length linen. Paper linens are available at the rate of:
- 6ft (54×108) $2.00 internally $3.00 externally
- 5 ft. round (82” round) $3.00 internally $5.00 externally
- Delivery and cleaning fees may apply for smaller orders and will be quoted explicitly.
Food Removal Policy
Due to health regulations, it is the policy of NexDine that excess food items from events cannot be removed from the event site once placed on any buffet. Items purchased for pick up should be properly stored prior to the event and removed and disposed of by the host of the event.
Food Storage Policy
Due to state and local food code, no outside purchased items can be stored in refrigeration or cooked in the equipment shared by NexDine. All food items must be purchased by and served by NexDine to comply with the code.
NECC requires all that all food, beverages, glassware and serving utensils be removed from conference rooms after the meeting/event is completed. If you need trash removal, please contact the janitorial staff at extension 3922. Please note: A janitorial fee of $168 will be charged when food and drink are served after 3 pm Monday – Friday and anytime on weekends.
Procedure for Requesting Alcohol at an Event
If you are requesting alcohol for an event you must have a confirmation from the Events Coordinator that space has been reserved, along with a $100 non-refundable deposit and a signed Event Agreement (PDF) and Alcohol Request Form (PDF). Please review our Alcohol Policy for events here.