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NECC’s Help Desk Certificate Can Make You a Popular Problem-Solver!

If you like helping others, and have interest in technology, NECC’s Help Desk Certificate can get you started on a very rewarding career – one where people depend on your help – and are helpless without you!

Why Choose NECC?

NECC provides an affordable way to gain all of the skills you need to be a help desk practitioner. You will be well prepared to work directly with computer users providing customer service and troubleshooting support. With this program you will:

  • Gain knowledge of computer hardware, operating systems, software, and network operations
  • Develop specific skills in problem-solving, troubleshooting, and customer service
  • Learn documentation processes and communication skills (how to ask the right questions to determine IT problems)
  • Prepare for entry-level IT positions
  • Benefit from extensive hands-on experience in NECC’s computer labs

Because of NECC

You will be able to immediately pursue entry level IT jobs or apply credits earned towards an associate degree – many people who have earned the certificate choose to do both! After completing the Help Desk Certificate you can:

  • Pursue jobs such as help desk technician/analyst, user support specialist, customer service representative, software trainer or PC technician
  • Transfer credits toward one of NECC’s associate degrees in computer and information science


Courses, Requirements, and Program Notes


Career Paths & Job Market

Helpful Links for Researching Careers
Transferring to a 4 year College or University


Department Chair

Gainful Employment

Gainful Employment for the Help Desk Certificate
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