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State

Agency Name

Information about Complaint Process

Alabama Alabama Commission on Higher Education – Office of Institutional Effectiveness and Planning Alabama Commission on Higher Education Website

(http://www.ache.state.al.us/)

Alaska Alaska Commission on Postsecondary Education State of Alaska Website: Consumer Complaints

(http://acpe.alaska.gov/ABOUT_US/Consumer_Protection)

Arizona Arizona State Board for Private Postsecondary Education Arizona State Board for Private Postsecondary Education Website: Complaint Procedure

(https://ppse.az.gov/complaint)

Arkansas Arkansas Department of Higher Education Contact the ADHE

(http://www.adhe.edu/about-adhe)

California California Bureau for Private Postsecondary Education CA.gov Department of Consumer Affairs BPPE Website: How to File Complaint

(http://www.bppe.ca.gov/enforcement/complaint.shtml)

Colorado Colorado Department of Higher Education Colorado Department of Higher Education Website: Complaints

(http://highered.colorado.gov/Academics/Complaints/default.html)

Connecticut Connecticut Office of Higher Education Connecticut Office of Higher Education Website: Complaint Procedures

(http://www.ctohe.org/POSA/StudentInfo.shtml#Complaint)

Delaware Delaware Department of Education State Authorization Reciprocity Agreement (SARA)

(https://www.doe.k12.de.us/sara)

District of Columbia District of Columbia Education Licensure Commission DC.gov Office of the State Superintendent of Education Website: Education Liscensure Commission (ELC) Public Complaints

(http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints)

Florida Florida Department of Education, Commission for Independent Education Florida Department of Education Website: File a Complaint

(http://www.fldoe.org/policy/cie/file-a-complaint.stml)

Georgia Nonpublic Postsecondary Education Commission State of Georgia, Nonpublic Postsecondary Education Commission Website: GNPEC Authorized School Complaint Form

(http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/)

Hawaii Hawaii Post-Secondary Education Authorization Program State of Hawaii, Hawaii Post-secondary Education Authorization Program Website: Student Forms

(http://cca.hawaii.gov/hpeap/forms/student-forms/)

Idaho Idaho State Board of Education Idaho State Board of Education Website: Student Complaint Procedures

(http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp)

Illinois Illinois Board of Higher Education Illinois Board of Education Website: Consumer Information>Filing Complaints

(http://www.ibhe.org/consumerInfo/complaint.htm)

Indiana Indiana Commission for Higher Education IN.gov, Indiana Commission for Higher Education Website: Student Complaints

(http://www.in.gov/che/2744.htm)

Iowa Iowa College Student Aid Commission Iowa.gov, Iowa College Student Aid Commission Website: Student Dispute Resolution Form

(https://www.iowacollegeaid.gov/sdrf-start)

Kansas Kansas Board of Regents The Kansas Board of Regents Website: University Student Complaints

(http://www.kansasregents.org/students/university_student_complaints)

Kentucky Kentucky Council on Postsecondary Education Ky.gov, Kentucky Council on Postsecondary Education Website: Consumer Complaints

(http://cpe.ky.gov/campuses/consumer_complaint.html)

Louisiana Louisiana Board of Regents The Board of Regents (State of Louisiana) Website

(http://regents.louisiana.gov/subhome/students)

Maine Maine Department of Education, Office of Higher Education Services Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

(https://www1.maine.gov/doe/highered/sara/index.html)

Maryland Maryland Higher Education Commission Maryland Higher Education Commission Student Complaint Process

(http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx)

Massachusetts Massachusetts Department of Higher Education Massachusetts Department of Higher Education Website: Information and Tools for Students – Student Complaints

(http://www.mass.edu/forstufam/complaints/complaints.asp)

Michigan Michigan Department of Licensing and Regulatory Affairs State of Michigan Attorney General Website: File a Complaint

(http://michigan.gov/ag/0,1607,7-164-17331—,00.html)

Minnesota Minnesota Office of Higher Education Minnesota Office of Higher Education Website: Complaints About Private Colleges and Career Schools

(http://www.ohe.state.mn.us/mPg.cfm?pageID=1078)

Mississippi Mississippi Commission on College Accreditation Mississippi Commission on College Accreditation: Student Complaint Information Sheet and Form (PDF)

(http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf)

Missouri Missouri Department of Higher Education Missouri Department of Higher Education Website: Contact Us

(http://dhe.mo.gov/contactus.php)

Montana

 

Montana University System, Office of the Commissioner of Higher Education Montana University System Website: Notification of Montana Postsecondary Educational Institution Complaint Process

(http://mus.edu/MUS-Statement-of-Complaint-Process.asp)

Montana Department of Justice, Office of Consumer Protection Montana Department of Justice, Office of Consumer Protection Website

(https://dojmt.gov/consumer/)

Nebraska Nebraska Coordinating Commission for Postsecondary Education If students have complaints about institutions offering courses or programs that are exclusively online we refer them to the home state of the institution or the Nebraska Attorney General’s Consumer Protection Division at:
CCPE Nebraska.gov -Student Complaints Against Postsecondary Institutions

(https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions)

Nevada Nevada Commission on Postsecondary Education Nevada Commission on Postsecondary Education Website: Student Complaints

(http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm)

New Hampshire New Hampshire Department of Education, Division of Higher Education, Higher Education Commission New Hampshire Department of Education Website: Student Complaint Resolution Procedures

(http://education.nh.gov/highered/compliance-allegation.htm)

New Jersey New Jersey Commission on Higher Education State of New Jersey Website: Office of the Secretary of Higher Education

(http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml)

New Mexico New Mexico Higher Education Department New Mexico Higher Education Department Website: Complaints

(http://www.hed.state.nm.us/institutions/complaints.aspx)

New York New York Office of College and University Evaluation NYSED.gov, Office of College and University Evaluation Website: Student/Public Resources – Information for Complaints

(http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html)

North Carolina The University of North Carolina Board of Governors Northcarolina.edu Website, North Carolina Post-Secondary Education Complaints

(http://www.northcarolina.edu/?q=complaints)

North Dakota North Dakota University System North Dakota University System Website: State Authorization and SARA

(https://www.ndus.edu/system/state-authorization/)

Ohio Ohio Board of Regents Ohio Higher Ed Website: Student Complaints

(https://www.ohiohighered.org/students/complaints)

Oklahoma

 

Oklahoma State Regents for Higher Education 655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Oklahoma Office of the Attorney General Oklahoma Office of the Attorney General Website: Legal Resources/Forms and Publications

(http://www.ok.gov/oag/Legal_Resources/Forms_and_Publications/)

Oregon

 

Higher Education Coordinating Commission Oregon.gov website: Higher Education Coordinating Commission > Institutions & Programs > Private Postsecondary > File a Complaint

(http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx)

Oregon Attorney General, Financial Fraud/Consumer Protection Section Oregon Department of Justice Website: Consumer Protection/Attorney General’s Consumer Hotline

(http://www.doj.state.or.us/consumer/pages/hotline.aspx

Pennsylvania Pennsylvania Department of Education, Division of Higher Education PA.gov PDE Postsecondary & Adult. College and Career Education, Students Complaints

(http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1)

Puerto Rico Puerto Rico Council on Education Departmento de Educacion de Puerto Rico sitio web

(http://www.de.gobierno.pr/)

Rhode Island Rhode Island Board of Governors for Higher Education Rhode Island Board of Governors Student Compliant Procedure (PDF)

(http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf)

South Carolina South Carolina Commission of Higher Education South Carolina Commission of Higher Education: Complaint Information, Procedures, Form and Authorization (PDF)

(http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf)

South Dakota South Dakota Board of Regents South Dakota Board of Regents Website: Administrative Offices > Academic and Research Affairs > South Dakota State Authorization Reciprocity Agreement (SD-SARA)

(https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx)

Tennessee Tennessee Higher Education Commission, Division of Postsecondary School Authorization Tennessee Higher Education Commission Website: Consumer Services

(http://tn.gov/thec/article/consumer-services)

Texas Distance Education Accrediting Commission Distance Education Accrediting Commission Website: Complaint Process

(http://www.deac.org/Student-Center/Complaint-Process.aspx)

Utah Utah Division of Consumer Protection Utah.gov, Utah Department of Commerce Division of Consumer Protection: Complaints

(http://consumerprotection.utah.gov/complaints/index.html)

Vermont Vermont State Board of Education, Vermont Agency of Education State of Vermont Agency of Education: Education Laws

(http://education.vermont.gov/documents/postsecondary-program-complaint-resolution)

Virginia Virginia State Council of Higher Education, Private & Out-of-State Postsecondary Education State Council of Higher Education for Virginia Website: Student Complaints

(http://www.schev.edu/index/students-and-parents/resources/student-complaints/)

Washington Washington Student Achievement Council Wa.gov, Washington Student Achievement Council Website: Protecting Education Consumers

(http://www.wsac.wa.gov/protecting-education-consumers)

West Virginia West Virginia Higher Education Policy Commission CTCS of West Virginia, West Virginia Higher Education Policy Commission: Student Complaint Process

(http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf)

Wisconsin Wisconsin Educational Approval Board State of Wisconsin Educational Approval Board Website: Student Complaints

(http://eab.state.wi.us/resources/complaint.asp)

Wyoming Wyoming Department of Education Wyoming Department of Education Student Complaint Process Postsecondary Institutions (PDF)

(http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf)

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