Online Programs FAQ
Frequently Asked Questions for Prospective Students
How do I register for an online course?
For information on registering for an online course, check the Admissions and Registration web page.
Are there prerequisites for online courses?
Some courses have prerequisite requirements. You will need to check the course description. For any course related questions, contact the advising center or the registrar’s office. New students need to contact the assessment center, since basic skills tests are REQUIRED for purposes of appropriate course placement in credit courses.
What skills do I need to succeed in an online course?
There are two categories of skills that you should possess: technical skills and study skills. For technical skills, you should know basic word processing, how to send and receive emails, how to send and receive attachments, navigate the Web, and basic knowledge of Windows or Macintosh operating systems. For study skills, you should be self-motivated, manage your time well, have good communication skills and be diligent. Patience and a sense of humor are also helpful.
How much do online courses cost?
Regular tuition and fees apply. In addition, you will need to pay for an Internet Service Provider to access the Internet. For up-to-date tuition costs, contact the Register’s office at 978-556-3700, TTY 978-556-3708.
Does financial aid pay for online courses?
Yes, financial aid will cover credit online courses. You will need to contact the financial aid office at 978-556-3650 to see if you qualify for aid.
How much time do I need to invest in an online course?
Students taking online courses should expect to spend 12-15 hours per week studying for each course. Online courses do not take fewer hours but you have the option to pick the hours that are best for you to do your work. You should plan to do course work 5 days of the week.
What is expected of me?
Students are expected to complete the course assignments, projects, exams and postings by the dates assigned by the instructor. Each course has a unique set of guidelines and expectations. Check the course’s syllabus for specific information.
What types of online credit courses are offered?
NECC offers online courses in the following formats:
- Online: Completely online with no classroom meetings
- Hybrid: Online course with some limited classroom meetings
- NE Path: Completely online accelerated course with no classroom meetings
What are online courses like?
Online courses are similar to traditional face-to-face as in they both cover the same course content. Online courses are only taught through the Internet with interactive chats, frequent bulletin board postings and emails. You will be in contact on a regular basis with the instructor and your classmates. All course work is emailed or posted to the course web site and testing is also done online.
What will help me succeed in an online course?
Determination, motivation and commitment are key elements to succeed in any course, but this is especially true for online learning.
FAQs for Current Students in Online Learning Courses
Please read below for answers to the most common issues experienced by those in online courses.
What are the technical requirements for an online course?
You will need access to the Internet and to email. You will get a free email account from NECC. For email-related questions contact the academic computing office at email@example.com.
What browsers are compatible with Blackboard Learn 9.1
How do I get technical support when I have a problem?
There are two avenues of support for your online course: your instructor, and the NECC Service Desk. The type of problem you have will determine who you go to for help.
- When to contact your instructor
Your instructor will assist you with course related questions, such as when quizzes are available, deadlines and assignments. Your instructor will also assist you if your course contains software requiring an access code, and you are having difficulty with the access code. You should also let your instructor know if you are having technical problems and have contacted the Service Desk.
- When to contact the Service Desk
Help with MyNECC accounts, including login problems for Blackboard, Self Service, and Student Email is now provided through the NECC Service Desk. The Service Desk offers walk-in support in Room A-341 on the Haverhill Campus, and in Lawrence, Room L-242.You can also contact the Service Desk by phone at 978-556-3111, or by email at firstname.lastname@example.org.
- I get a “Bad username or password” error.
- You may be logging in incorrectly. Remember, your login is case-sensitive. Keep this in mind when entering your username and password.
- Usernames and passwords are the same as for your myNECC, Self-service, and Online Payment account login. They are different from your student email login. If you are not able to log in, please contact the NECC Service Desk at 978-556-3111 or email: email@example.com.
- I am having trouble with my NECC email account.
- For NECC email accounts contact the NECC Service Desk at 978-556-3111 or email: firstname.lastname@example.org
- I am having trouble with a course access code.
- Contact your instructor about this error. Your instructor works closely with the textbook publishers who issue the access codes. Your instructor must resolve this issue.
- Why am I having trouble viewing the PowerPoints?
Many of our course PowerPoints are either Flash-based, Java-based, or may require an additional browser plug-in.
- I click on my quizzes but nothing happens.
A couple of things can cause this problem:
- You have a pop-up blocker installed and since quizzes open in a new window the pop-up blocker will not allow the quiz to open. Configure your pop-up blocker to permit pop-ups.
- Your quiz did open, but for some reason, it opened under the other windows. Minimize all open windows and see if your quiz exists behind the other windows.
- For additional help see the Blackboard page for help with Tests and Assessments