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Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk

Submitted by on September 15, 2014 – 4:31 pm

customer_serviceGreat medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled “Customer Service for Healthcare Professionals” twice this fall at NECC Riverwalk, 360 Merrimack Street, Lawrence.

The course will be held from 6 to 9 p.m. September 23 through October 7 and again October 28 through November 18 (no class on November 11). The cost is $169 plus $25 for materials.

The course will review how healthcare professionals can establish a positive first impression and how best to deal with difficult patients, families, and caregivers. Participants will learn strategies for managing patients’ fears and emotions, diffuse upset customers, and resolve complaints positively.

This course is taught by Lisa Fabbri, is an experienced adult educator, customer service consultant, Customer Connections, with 25 years of experience working in healthcare.

To view a complete list of all NECC noncredit programs visit http://www.necc.mass.edu/academics/courses-programs/non-credit/