Home » Student Services » Public Safety » Emergency Response Information

Emergency Response Information

In an emergency, dial 911.

Contact Public Safety at (978) 556-3333
or dial ext. 3333 from any campus phone.

Emergency Procedures

Campus Violence/Active Shooter

If you are a victim or witness seek cover or safety.

Call 911 and contact Public Safety at 978-556-3333 or
call extension 3333 from any campus phone.

Advise the Dispatcher of the Following:

  • Your name, location and type of incident violence.
  • Be prepared to answer questions related to injuries, weapons, and information about the attacker.

If Incident In Your Location, Hide:

  • Hide in an area out of the attacker(s) view and remain quiet.
  • Block entry to your hiding place, lock doors, if possible, turn off lights and ringers on mobile devices.
  • When an opportunity occurs to leave your location seek cover or safety.

If Incident Away From You, Evacuate:

  • Have an escape route and plan in mind.
  • Leave your belongings behind.
  • Keep your hands visible.

If Confronted by a Threatening Person:

  • Stay at a safe distance, if possible.
  • Try to get the attention of students and co-workers so they can call 911.
  • Distract and evade.

Take Action:

  • As a last resort and only when your life or the lives of others are in imminent danger.

What to do when Law Enforcement Arrives:

  • Remain calm and follow officers’ instructions.
  • Immediately raise your hands and spread your fingers.
  • Keep hands visible at all times.
  • Avoid making quick movements towards officers such as attempting to hold on to them for safety.
  • Avoid pointing, screaming, and/or yelling.
  • Do not stop to ask officers for help or directions when evacuating; just proceed in the direction from which officers are entering the premises.

For additional information on Active Shooter see the

Back to top

Medical Emergency

In many cases of medical emergencies, appropriate action taken during the first moments can prevent further injury. Fast action is most important and may save a life.

The Northern Essex Community College Public Safety & Security Officers are all certified in CPR and First Aid. Emergency defibrillators are located across campus.

  • Immediately call 911 and notify the NECC Public Safety office at 978-556-3333 or call extension 3333 from any campus phone.
  • Send someone to the building entrance to guide first responders.
  • Comfort the victim.
  • Avoid moving victims.
  • Rendering first aid: Massachusetts “Good Samaritan” laws protect citizens from good faith attempts to render aid.
  • To control bleeding: Apply direct pressure using a clean thick pad, towel, or cloth to injury.
  • To maintain body temperature cover with a blanket or coat to maintain body temperature.
  • For neck, spinal or back injury: DO NOT MOVE the injured person unless the environment they are in can cause further harm.
  • To locate a pulse: Feel neck using middle and index fingers under the angle of the lower jaw for pulse in neck (carotid) artery.
  • If someone is unresponsive, not breathing, or has no pulse, begin CPR or chest compressions immediately. Ask a bystander to call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone.
  • For seizure activity: Clear the area around the patient to protect them from further injury. Do not place anything in the mouth and do not restrain the individual.

Back to top

Bomb Threat/Explosions

If you  observe a suspicious object or potential bomb on campus, do not handle the object. Clear the area and immediately call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone.

If You Receive a Bomb Threat:

  • Keep talking with the caller as long as possible.
  • If you can, keep the caller on the line and ask someone nearby to contact Public Safety & Security at 978-556-3333 to report there is a bomb threat caller on your phone.

Note the Following:

  • Time of call
  • Age and gender of caller
  • Speech pattern, accent, distinguishing vocal characteristics
  • Emotional state of caller
  • Background noise

Remain calm and ask the caller the following questions. Take notes if possible.

  • When is the bomb going to explode?
  • Where is the bomb right now?
  • What kind of bomb is it?
  • What does it look like?
  • Why did you place the bomb?
  • What is your name?
  • What do you want to be called?
  • Where are you calling from?

If you check your area and observe a potential bomb:

  • Do not touch a suspicious object.
  • Do not open drawers or cabinets.
  • Do not turn on/off switches (light switches, cell phones, radios, etc.).
  • Always be aware of secondary devices.
  • Quickly clear the area.

Back to top

Hazardous Materials

Damage to individuals and/or the environment can be caused by any unplanned release of hazardous materials. Potentially hazardous materials can include a wide variety of chemicals as well as human waste and other contaminants.

Where unidentified vapors are involved, always assume they are toxic or hazardous. Report noxious fumes or odors.

When reporting an accident, be specific about the nature of the material involved and its exact location. If trained in chemical spill response, take appropriate measures to contain, neutralize, absorb, and clean any accidental spills you are comfortable with.

  • If untrained, or a spill is too great to handle on your own, vacate the affected area at once and alert others as you EXIT.
  • Close off all access to the area and Call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone.
  • If experiencing bodily harm from a chemical spill, all laboratories are equipped with safety showers and eyewash stations and may be used to flush affected areas.
  • If exposed but unsure what to, remain calm, wait for direction and try not to expose others.

In an emergency, contact: Bob West, Laboratory Technician / Natural Science Safety Officer, NECC, Office: 978-556-3851 Mobile: 978-476-1751.

Back to top

Tornado/Severe Weather

Fear at the time of a disaster may create panic which can account for more injuries than the disaster itself. It is critical to keep personnel and students calm and prevent panic.

In an Event of an Earthquake:

  • Stay away from windows or bookcases.
  • Identify safe places such as:
    • In a doorway
    • Under sturdy furniture
    • Against an inside wall

In the Event of a Tornado:

  • Take immediate action when a warning is issued.
  • Go to basement areas away from windows.
  • Locate a small interior room or hall on the lowest floor of the building.
  • Use heavy furniture for shelter if needed.
  • Familiarize yourself with evacuation area locations listed on pages12-13 prior to any emergency.
  • Huddle with a group of people, rather than alone.

Back to top


Smoke is the greatest danger in a fire, so as you evacuate or if you are trapped, always stay near to the floor where the air is less toxic. Stay low!

Familiarize yourself in advance with fire extinguisher locations, exits, alarm pull stations, and evacuation maps and guides.

  • Call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone. Activate the closest FIRE PULL STATION.
  • Walk quickly to the nearest exit.
  • Alert others as you EXIT.
  • Stay back at least 500 feet from the building.

If Trapped During a Fire:

  • Find a window and place an article of clothing outside of it as a marker for rescue crews.
  • If the room has no window, stay near the floor and in a corner, if possible, where the air is less toxic.
  • Shout at regular intervals to alert emergency personnel of your location.

Back to top


Public Safety & Security will be deployed along with respective fire departments to assist individuals with disabilities. Evacuate to your building’s designated Building Evacuation Area, see pages 11-12. If this area is in a danger zone, choose an alternative location.

  • As a contingency plan, quickly check with faculty or staff in rooms located to the left and right and coordinate assistance as necessary.
    Do not use elevators.
  • Close doors but leave unlocked for search and rescue access.
  • Use safest route, be alert for hazards (e.g. falling objects, smoke), and move quickly and quietly from building. Always avoid power or other utility lines as they may be energized.
  • Ensure that any injured person stays still until help has arrived, unless remaining in the area would expose them to imminent danger.
  • Provide Public Safety & Security with an oral report of the status of your staff or students. (Example: Room C-308: all accounted for, no injuries; or Room. B-130: two students with serious injuries (describe nature of injuries).

Back to top

Power Outage/Gas Leak

In the event of a power outage, await the college administration’s decision and announcement regarding the need to evacuate and/or cancel classes.

At The Time of a Power Outage:

  • Call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone to report the outage and any related hazards. Remain calm. If your visibility is impaired by a low-light situation, remain still and wait for direction from Public Safety & Security or other authorized personnel. Hallway and emergency lighting will automatically come on.
  • If evacuation is ordered and your visibility is impaired by a low-light situation, wait until someone with a flashlight arrives to direct a safe departure from your building.
  • Provide extra assistance to disabled individuals during evacuation. Be aware that elevators will not work during power outage. Faculty and staff should check elevators, bathrooms, classrooms, and hallways to ensure no disabled person is without assistance.
  • Provide assistance to others in your area who may not be familiar with the building/work space.
  • Turn off equipment such as computers and
    monitors to avoid potential damage from surges once the power is restored.
  • If you are in a dark area, proceed to an area with emergency lights or natural lighting.
  • Remember: many mobile devices are equipped with flashlight features.
  • If you are in an elevator, stay calm. Use the
    emergency button or contact Public Safety.

If you suspect a gas leak:

  • Immediately evacuate the area.
  • Call 911 and and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone.
  • Do not turn on or ignite any electronic device or electrical equipment.

Back to top


Suicide Attempt on Campus

Take the following steps when an individual is attempting or threatening to commit suicide on campus:

Call 911 and contact Public Safety at 978-556-3333 or call extension 3333 from any campus phone.

Do not leave a suicidal student alone.

If the student has a weapon, do not try to take it physically or through force. Professional assistance will be determined by a qualified professional.

If you suspect a student has ingested a substance or pills, ask what substance he/she has ingested. Save the bottle and turn it over to EMT’s.

As soon as possible, evaluate the severity of the emergency, engage a supervisor, and call the NECC

Mental Health Counselors:

  • Haverhill: 978-556-3644, Located at: Room D-117
  • Lawrence: 978-738-7433, Located at: Room L-115
  • 1-800=273-8255 National Suicide Prevention Lifeline

Back to top

Assisting Persons with Disabilities

People with disabilities (impaired mobility, blind, low vision, deaf or hard of hearing) and small children can have additional difficulty dealing with the effects of a disaster. Special care must be provided to help them during a building evacuation and to care for their ongoing needs.

Learning Accommodations Center:

Students with disabilities who might need assistance during an emergency evacuation should inform Public Safety & Security each semester and report any changes in their schedule and/or condition during the semester.

Assisting Small Children

In an emergency which causes damage to facilities, small children (visitors) and people with disabilities may need to be lifted, carried, or guided to negotiate around fallen debris.

Be aware that small children may want to hide from the commotion of an emergency, putting themselves at greater risk. During an evacuation with small children, form a chain by holding hands and do repeated head counts using a loud voice.

Back to top

Related Links

Campus Safety & Security Report (Clery)
College Policies
Consumer Information
Counseling Services
Emergency Response Information
Shuttle Bus Schedule
Student Social Services


In an emergency,
dial 911.

Contact Public Safety at (978) 556-3333
or dial ext. 3333 from any campus phone.