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How to Use Smarthinking Online Tutoring

SMARTHINKING is an academic support program that gives students online access to live, one-to-one assistance from over 1500 trained and qualified tutors.

SMARTHINKING is offered to NECC students at no additional cost.

  1. Go to
  2. Log in with the student-ID version of your NECC email address ( for the username and NECC plus your 8-digit Student ID number for the password (NECCidnumber).
  3. Once you have logged on, you will be taken directly to your SMARTHINKING Home Page.

Schedule by subject (PDF)


Note that students will have a limited number of minutes available. Please use your time wisely. If you’ve exceeded the maximum, you will receive a message to contact the Tutoring Center.

Technology Requirements and Troubleshooting

  • Browser Requirements: Firefox 12 or higher, Internet Explorer 9.0 or higher, Safari 5.0 or higher, or Google Chrome 20.0 or higher
  • Cookies/Javascript should be enabled
  • Please disable all popup blockers for
  • Enable cookies/Javascript
  • Make sure you have Java installed. If you need to install Java, go to the Java Website and follow the instructions for the free download
  • For technical assistance with Smarthinking, please visit the Smarthinking Technical Support page.
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