Hello NECC Community,
Beginning Fall 2025, your college or university will transition from Follett to a modern two‑partner course materials and retail campus store solution:
- eCampus.com – 24/7 online bookstore for all textbook (print and digital) and course material ordering
- University Gear Shop (UGS) – on‑campus retail store and course materials pickup center
Why the Change?
We partnered with PACE (Partnership to Advance Collaboration and Efficiencies) initiative, which includes 15 state universities and community colleges across Massachusetts, to select a new bookstore vendor. The bookstore contract has been awarded to eCampus, who will manage our course materials, and University Gear Shop (UGS), who will manage our bookstore storefront.
eCampus.com and UGS were selected for their focus on a customer-centric experience backed by over 20 years of commitment to lower costs, increased choice, and a refreshed retail experience. With this new vendor, and because of a rapidly changing textbook vendor marketplace, a significant change from the current bookstore vendor model (traditional, all-in-one full-service campus bookstore) has been selected. The change is that course materials will no longer be stocked on store shelves—everything starts online and students can ship course materials to our campus store or to a residential home address.
What to Know Now
Faculty
- Continue submitting Summer & Fall 2025 adoptions in the current Follett portal per their ongoing email communications.
- eCampus will import those adoptions into their platform and secure inventory.
- Follett is committed to servicing early summer terms for all campuses transitioning to eCampus.
- A dedicated eCampus account team will guide you through the transition.
Students
- Continue ordering early summer course materials through the current bookstore vendor, Follett.
- eCampus will launch communications to introduce the new online bookstore solution and provide resources on how, when, and where to order course materials.
- Once the new eCampus online bookstore launches, students can shop by class schedule through a custom branded online storefront anytime, anywhere.
- The new online bookstore will offer free shipping promotions, on campus pickup, a 15day no risk return window, and a price match guarantee (even on rentals).
Next Steps
More emails—watch for campus‑specific timelines and FAQs.
Faculty guides—step‑by‑step adoption resources coming soon.
Student rollout—summer campaign will show exactly how, when, and where to order and pick up.
Store refresh—UGS will share sneak peeks of new apparel, merch, and renovated spaces.
We’re excited to deliver a seamless, cost‑effective experience and appreciate your support during the transition.
Questions? Contact Allison Gagne, email: agagne@necc.mass.edu
Thank you,
Allison Gagne
Director of Auxiliary Services
