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Student Accounts and Billing

Updated Hours and Contact Information

Student Accounts will be available in person and remotely to assist our students with questions via email, phone, virtual Zoom meetings, and online chat.

Communications/meetings can be flexible based on student’s needs and may consist of the following options: Zoom, Phone, In-Person, Video Relay Services (free), or email.

Student Accounts Staff Availability

We are available Monday, Tuesday, Thursday, Friday from 9:00 am to 5:00 pm, & Wednesday 9:00 AM to 6:00 PM.


Payments can be made online through the myNECC student portal with an electronic check using a checking or a savings account, or using a credit/debit card. Once logged into myNECC, scroll down and click on the “Pay My Bill Online” icon then click on “Make Payment”.

Please mail all check payments, tuition remission forms, scholarships, and third party vouchers to:

Northern Essex Community College
Office of Student Accounts
100 Elliott Street
Haverhill MA, 01830

For additional Student Account resources, visit the Costs page.

We are here to help you with everything from paying your bill to enrolling for electronic refunds to answering your questions on health insurance. Drop by, call, or email us with your questions. We are here to assist you!

Some of the services we offer are listed below, but if you have a question on something you don’t see here, contact us. We are happy to help.

Manage Your Account

We have many convenient options for you to pay your NECC bill, whether with cash, check, or credit/debit card. Pay online, in person, by mail or phone (only for noncredit courses), or with a payment plan. MORE about 'Payment Options'

Get Your Free Parking Pass

If you drive to campus, you will need a parking decal to park in a permit parking lot every semester. MORE about 'Parking'

Understand Information on Student Health Insurance

Chapter 15 of the General Laws of Massachusetts requires that all students enrolled in nine or more credit hours participate in the College Student Medical and Accident Insurance Plan. This requirement may be waived for students who already have comparable health insurance coverage by completing the electronic Health Insurance Waiver. MORE about 'Health Insurance'

Obtain a Refund

NECC allows a 100% refund of tuition and fees for a specific range of dates which is governed by the start date of each session. Students must be officially dropped/withdraw their classes with Enrollment Services either in person or by calling 978-556-3700 during office hours within the stated refund period. MORE about the 'Refund Policy'


Contact Us

Mailing Address:

Student Accounts
Behrakis Student Center (SC Building)
100 Elliott Street Haverhill, MA 01830

Phone: 978-556-3900


Available for in-person or virtual appointments.

Visit Homepage


Haverhill – SC109

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