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Frequently Asked Questions (FAQs)

Registration and Payment Questions

How do I register?

How do I register?

There are several ways to register:

  • Online Registration is now available! Online registration using FlexReg is now available 24 hours a day, 7 days a week. Use FlexReg to search and register for noncredit courses. Follow the prompts or read instructions below on how to:
  • Phone Registration: Contact Enrollment Services at 978-556-3700. Have your credit card ready and be prepared to provide your name, address, phone, date of birth and the course number.
  • Fax: Complete the registration form at the back of our course catalogue or from our website and fax it with your credit card information at least one week prior to the start of the course to Enrollment Services at 978-556-3171.
  • Mail: Complete the registration form (PDF) and mail it with your check, credit card information or purchase order to Student Accounts Office, NECC, 100 Elliott Street, Haverhill, MA 01830.
  • In Person: Enrollment Services are at the Behrakis One Stop Student Center on the Haverhill campus, or the Lawrence campus (414 Common Street).
  • Registration for ed2Go online courses is available at ed2go.com/necc
  • Registration for MTEL and TEAS online courses is available by contacting enrollment services at 978-556-3700.

How do I sign-in to FlexReg, NECC’s online system to search and register for noncredit courses?

How do I sign-in to FlexReg, NECC’s online system to search and register for noncredit courses?

  • New Students: You will be able to create an ID# and Password when prompted prior to registering and checking out. You will need to complete all of the required fields in the Create New Account details (scroll down to be sure you have completed all the asterisked required fields). Enter the security code information and click “Submit”. You will then be prompted to create a security question and answer. Important: Please be sure to write down your NECC ID# and password information for future use. Your ID# will show in the popup box after you have successfully created your new account.
  • Returning Students: If you have attended NECC before (i.e. taken either noncredit or credit courses), use your NECC ID# or Social Security Number to login to FlexReg. If you have previously set up a password, then you will need to use that password. If you have forgotten your password or you’re a returning student using FlexReg for the first time and need to create a password and security question, click “Forgot Password” and follow the prompts.
How do I use FlexReg to search and register for a class?

How do I use FlexReg to search and register for a class?

Go to FlexReg and type in the course name or subject that interests you then click on the magnifying glass symbol OR Browse by subject, date, or course name using the By Subject or Advanced Search functions.

With FlexReg, you may build a class schedule, register and pay for the class immediately or save a schedule and come back to it later. Please note that your seat will be saved only after you have registered and paid for the course. Make sure that your pop-up blocker is off to enable payment.

Place your cursor over the class that interests you (that class is now highlighted) and click on the magnifying glass symbol in the search results to see course details. Review the course info and if correct, click “Add” to add the class to your schedule. If not, click on “close” and select a different class. Course descriptions are available by clicking on “course details” and on our website. Remember there may be multiple sections of the same class so verify you’ve selected the correct class and schedule.

Review your “Schedule Builder” and if correct and you’re ready to register, click the “Register” button on the bottom right and follow the remaining prompts. If this isn’t the correct class, then click the “Remove” button.

After you click Register, you will be prompted to sign-in if you have not done so already. Students new to NECC are prompted to create a new account. We also suggest you check “My Profile” for accuracy of personal information.

How can I get help with using the FlexReg system?

How can I get help with using the FlexReg system?

  • For password assistance, contact the IT Service Desk at 978-556-3111 or servicedesk@necc.mass.edu Monday-Friday 8 a.m. – 7 p.m.
  • For NECC ID# issues contact Enrollment Services at 978-556-3700 Monday – Thursday 8:00 a.m. – 6:30 p.m. and Friday 8 a.m. – 4:30 p.m.
  • For questions about classes, the registration process or if you’re having difficulty navigating the site, contact the Center for Corporate and Community Education at 978-659-1200 or communityeducation@necc.mass.edu Monday – Thursday 8:30 a.m. – 6 p.m. and Friday 8 a.m. – 4 p.m.
  • Online registration instructions are available by clicking the HELP tab at the top right hand corner of the FlexReg website.
Do I have to pay at the time of registration and can I pay online?

Do I have to pay at the time of registration and can I pay online?

Yes. We accept major credit cards (MasterCard and Visa), checks, cash, and purchase orders.

You may pay for your classes online using the FlexReg system. You will go through several screens with your course information and be asked to click on “Proceed to Payment”. Remember your pop-up blocker must be off so that you can submit your payment. Payments are made using our secure payment site. Follow the prompts asking if you are paying by credit or debit card, which credit card, the account number, expiration date, security code and billing address. (Be sure you are aware of our refund policy before submitting payment.)

Once your credit card has been accepted, print a copy of your “final invoice” (your registration confirmation) and receipt for your payment. These screens appear after you have completed the payment process.

You will receive an email confirming your payment and another email confirming your registration.

If you need to drop a course or add courses you may go back and do that at a later date. If you drop a course, please make sure it has been dropped from your schedule.

What is the refund policy? Will I get a refund if the class is canceled or if I drop the class?

What is the refund policy? Will I get a refund if the class is canceled or if I drop the class?

You will receive a full refund (including fees, if any) if you drop a course six or more days before the class start. A full refund is also given if NECC cancels the course for any reason. Refunds are made by check payable to the student.

How long does it take to get a refund and how do I ask for it?

How long does it take to get a refund and how do I ask for it?

Allow ten business days to receive your refund; the refund process starts automatically as soon as NECC cancels a class or you drop the class as long as that drop is initiated six or more days prior to the start of a class per our refund policy.

Can I get a partial refund for the time that I missed if I don’t attend all classes or I registered late?

Can I get a partial refund for the time that I missed if I don’t attend all classes or I registered late?

No.

How do I drop a course?

How do I drop a course?

Call Enrollment Services at 978-556-3700. If you have registered online then you should drop your course through the online registration site; it is recommended that you check your schedule online to confirm the course no longer appears in your schedule. Please note our refund policy.

When can/should I register for a noncredit course?

When can/should I register for a noncredit course?

You should register as early as possible for courses! Some classes fill quickly. Courses also have minimum enrollments so we encourage you to register early to ensure the course will run. Seats are filled on a first come, first served basis and registrations are accepted until a course is full or the class begins, whichever happens first.

Can I register for a class that has already started?

Can I register for a class that has already started?

You may be able to, but only by permission of the instructor and the program manager responsible for the course. Contact us at 978-659-1200 or email us at communityeducation@necc.mass.edu if you would like to register for a course that has already begun.

What if the class I want is full?

What if the class I want is full?

Contact us at 978-659-1200 or communityeducation@necc.mass.edu; in most instances a full class may not be “overloaded” so we encourage you to register early to avoid disappointment. Contact us to see if the program manager is able to overload a class or if we are able to put your name on a wait list.

Why do you ask for my date of birth, full address, phone number, email and other information at the time of registration?

Why do you ask for my date of birth, full address, phone number, email and other information at the time of registration?

We ask for this information in order to avoid multiple transcripts at NECC and accurately capture your enrollment. We also require this information so that we can contact you in the event that your class is canceled, postponed, or there is critical information we need to share with you.

Do you accept purchase orders for company paid registrations?

Do you accept purchase orders for company paid registrations?

Yes, we do. Please be sure to include the contact person and full information when submitting your registration. We are also happy to facilitate the process. Please contact us communityeducation@necc.mass.edu or call 978-659-1200.

I am eligible for tuition reimbursement through my employer. Will you handle the paperwork so that I get reimbursed?

I am eligible for tuition reimbursement through my employer. Will you handle the paperwork so that I get reimbursed?

We are happy to provide an official letter of completion noting the details of the course(s) you have completed, tuition/fees paid, and confirmation of your successful completion. You are responsible for completion and submission of the reimbursement request. If you need us to provide other documentation to substantiate your attendance, please let us know.

Are there scholarships, payment plans or any type of financial aid?

Are there scholarships, payment plans or any type of financial aid?

Noncredit courses are not eligible for financial aid or scholarships. Some banks do provide private loans for training programs. With few exceptions, payment plans are not available.

Are there discounts for senior citizens, residents, or the unemployed?

Are there discounts for senior citizens, residents, or the unemployed?

No, unfortunately there are no discounts available at this time. If unemployed, please contact ValleyWorks in Lawrence at 978-722-7000, in Haverhill at 978-241-4730, or your local career center to see if you are eligible for tuition assistance.

If I am an employee of the college or a state agency, do I get a discount?

If I am an employee of the college or a state agency, do I get a discount?

Contact your Human Resources Department for information on eligibility for tuition remission as well as the required paperwork for noncredit courses. Tuition waivers, tuition remission, or tuition vouchers do not apply to special programs, seminars or online courses. Student registrations must meet the cost of delivering the course before any waivers will be honored. Contact us with questions related to program eligibility.

Is it possible to audit a course or sit in for a class or two without paying to decide if I want to enroll?

Is it possible to audit a course or sit in for a class or two without paying to decide if I want to enroll?

No. All students must register for classes.

Some courses have materials fees and/or capital fees. What are they?

Some courses have materials fees and/or capital fees. What are they?

Materials fees are for required books or materials; you will receive these the first day of class. Capital fees are for costs associated with specialized courses held in computer labs.

General Information About Noncredit Courses and Who May Register

What’s the difference between a noncredit and a credit course?

What’s the difference between a noncredit and a credit course?

Credit courses are designed for students who want to earn college credits toward a degree or certificate; students receive a letter grade for credit courses. Noncredit courses do not count toward a degree unless the course is designated as part of our Noncredit/Credit Pathways Program. Noncredit courses provide options to learn new personal and professional skills, explore interests and occupations, prepare for a new job or complete professional development or certification programs to advance your career; students do not earn letter grades.

Who can take a noncredit course?

Who can take a noncredit course?

Courses are designed for adult learners 18 years or older. Unless specified otherwise in the course description, these courses are open to everyone regardless of educational background. You do not need a high school diploma or GED to register for courses unless noted otherwise. Some programs do require a certain level of education and all programs are taught in English. If you are unsure, please contact us at communityeducation@necc.mass.edu or 978-659-1200.

Do I have to apply for admission or take placement tests?

Do I have to apply for admission or take placement tests?

Most noncredit courses are considered “open-enrollment”, meaning that anyone can register for the class without having to apply for admission or take a placement test. A few programs do have an acceptance process which may include assessments; in those few instances, this information will be listed in the course or program description. Please note that unless noted otherwise, all courses are taught in English.

Are there any prerequisites to take noncredit courses?

Are there any prerequisites to take noncredit courses?

There are no prerequisites unless noted otherwise. Of course, if the course is noted Part 2 you must first take Part I and if it is the last course in a series and notes that course “ties everything together” you do need to have completed the earlier modules.

Are there exams or grades for noncredit courses?

Are there exams or grades for noncredit courses?

You may have quizzes or practice exams for a certification or licensing exam prep or exams to earn a certification; if there is an exam, it generally is noted in the course description. You may have projects, presentations or other ways to demonstrate your level of knowledge as part of a certificate program. There are no letter grades, just whether you have or have not successfully completed a course. Should you require a letter grade for reimbursement, please let us know and we can work with the instructor to provide a letter of completion noting that you earned the equivalent of a particular grade level.

Can I take both noncredit and credit courses at the same time?

Can I take both noncredit and credit courses at the same time?

Yes!

How many courses can I take?

How many courses can I take?

You may take as many or as few courses as you wish.

My employer wants the class held onsite. Is that possible?

My employer wants the class held onsite. Is that possible?

We would be happy to discuss bringing the course onsite or customizing the course for your particular needs. Please email Kathy Ronaldson at kronaldson@necc.mass.edu, or communityeducation@necc.mass.edu, or call us at 978-659-1200.

What about books? Where do I get the books?

What about books? Where do I get the books?

If you paid a materials fee, required books will be delivered to the classroom. Required books for other classes are listed with the course description on the website; the brochure/course catalogue will also indicate “See website for required books”. Unless noted otherwise, most books can be found at the NECC Lawrence campus bookstore located at 420 Common Street (978-681-5214 or neccstore.com). Books may also be ordered and shipped to your home by contacting the NECC Lawrence campus bookstore or through Amazon.com or similar websites.

Where are courses held?

Where are courses held?

Courses are held at NECC at our Haverhill campus (HAV);  directions are available on our website and will also be sent to you with your course confirmation approximately one to two weeks prior to the start of class. Some courses are held at off-campus locations; those directions will be mailed to you prior to class or contact us at communityeducation@necc.mass.edu and directions will be emailed to you. The daily schedule is also posted at NECC Haverhill with up-to-date room assignments.

Do I need an ID card?

Do I need an ID card?

No, you do not need an ID card.

Is it OK to bring my children or pets to class?

Is it OK to bring my children or pets to class?

Students are not permitted to bring children or pets with them while participating in any program. Note that this does not apply to service animals.

Why would a course be canceled? How will I know?

Why would a course be canceled? How will I know?

Classes may be canceled due to low enrollment or due to unforeseen circumstances beyond our control. We will notify you by phone and/or email as soon as possible once a decision is made. Please make sure we have your updated contact information so that we can contact you!

How do I know if a course is running?

How do I know if a course is running?

Confirmation letters and/or emails are sent approximately one to two weeks prior to the start of a course. We will contact you if a class is canceled.

Do noncredit courses appear on my transcript?

Do noncredit courses appear on my transcript?

Yes, they do.

How do I get proof of successful completion of a noncredit course or program?

How do I get proof of successful completion of a noncredit course or program?

Contact us at 978-659-1200 or communityeducation@necc.mass.edu to request a Letter of Completion once you have completed the course.

Can I repeat a course?

Can I repeat a course?

Yes, you can repeat a course as many times as you like. You do still need to register and pay for the class each time you take it.

Is there a way to earn credit for noncredit courses?

Is there a way to earn credit for noncredit courses?

A few select noncredit courses are credit eligible. Please go to Pathways to Credit for information on our Noncredit/Credit Pathways Program or contact Diane Zold-Gross at dzoldgross@necc.mass.edu for more information.

I would like to teach a course. How do I go about doing that?

I would like to teach a course. How do I go about doing that?

Go to the Instructors Needed page and complete an online course proposal form or email us at communityeducation@necc.mass.edu and the appropriate program manager will contact you.

Who do I contact if I am deaf, hard of hearing, have a disability or need some sort of learning accommodation?

Who do I contact if I am deaf, hard of hearing, have a disability or need some sort of learning accommodation?

Services for students with disabilities or who are deaf or hard of hearing are available by contacting or visiting either:

The Learning Accommodations Center:
Room: SC-111,
Phone: 978-556-3654
Email: lacenter@necc.mass.edu

Deaf and Hard of Hearing Services:
Room: SC-110
Phone: 978-241-7045 (VP/Voice)
Email: deafservices@necc.mass.edu

Both are located in the Behrakis One Stop Student Services Center on the Haverhill campus. If you are unsure about ease of access and mobility at any of our sites, please contact us at communityeducation@necc.mass.edu or call 978-659-1200.

What happens if it snows or there is bad weather?

What happens if it snows or there is bad weather?

NECC will post school closings on major TV and radio stations, and on the college website. You may also call our school announcements line at 978-556-3002. In some cases NECC will be open but the site will be closed; in this instance classes will be canceled.

What’s the difference between a certificate and a certification?

What’s the difference between a certificate and a certification?

A certificate of completion is issued by Northern Essex Community College and attests to the fact that you have completed the required courses and have the requisite knowledge to have successfully completed the certificate program. Certifications are offered by industry recognized organizations that are independent of Northern Essex Community College. Typically there is an exam or requirements outlined by the certifying body; these exams are generally offered at specific test sites. There will be a notation in the course information in the event that NECC administers that exam at the end of a certification prep course.

Do I automatically get my certificate of completion when I complete the last required course or is there something that I need to do?

Do I automatically get my certificate of completion when I complete the last required course or is there something that I need to do?

A Certificate Request Form must be completed once you have completed the last required course. You will get the form during the first module in a certificate program and sometimes later, too, but you can always request one by emailing us at communityeducation@necc.mass.edu. This form will ask you to provide us with information on the courses you have taken plus information on how you want your name to appear on the certificate of completion and where to send the certificate. Once received, we will verify successful completion of the required courses and then issue you the certificate.

Who do I contact if I have questions about programs?

Who do I contact if I have questions about programs?

Call us at 978-659-1200 or email us at communityeducation@necc.mass.edu and a member of the staff will be happy to assist you.

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