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Online Learning Success

Academic Technology

Academic Technology Assistants are available in the library during open hours to help you with college technology such as Blackboard, email, printing, and more. The guide below may help you with Blackboard and Office365 email questions

Academic Technology in your Classroom

Faculty Members: Academic Technology Specialists are available to meet with your class to help them use Blackboard, Office 365, and more. Contact Jacob Quiring in Haverhill ( or Imogen Rosenbluth ( in Lawrence.

Virtual Assistance

The library and computer labs both offer research and technology help through chat, text (978-709-1955), and virtual appointments during our regular library hours. Chat and text are monitored during all open hours and librarians or academic technology assistants usually answer within minutes. If we are closed, we will get back to you when we during our next open hours. Virtual appointments can be booked in advance according to your schedule and allow you to get more in-depth assistance through Zoom. Search our FAQs for answers to our most commonly asked questions.

Semester Kick-Off Success Events

Online Course Success Workshops:

These in-person sessions are designed by NECC’s Academic Technology staff to help students become more comfortable with taking online courses. Pre-registration is required: Online Course Success Workshop Registration Form

Lawrence/Dimitry L-009

Bentley Library A-331


Can’t make it to campus? We have a Zoom session scheduled in March, too!

Prep for Success Online course

This online course will prepare students with the tools needed for online learning. The course will be offered within NECC’s Blackboard platform. It is facilitated by Sue Tashjian, along with several of our Student Ambassadors. This is great for all students new to online or hybrid learning.

There are three upcoming sessions for you to choose from:

  • Check back soon for new courses coming in March!

Register Today!

Pre-registration is required: Prep for Success Online Registration Form

Virtual Orientation 2.0 Kickoff Sessions

Have you registered for classes and done online orientation, but still have questions about what comes next?  Or feel unsure what to expect?

Virtual Zoom sessions:

  • Check back soon for new workshops.

On Campus Sessions:

  • Check back soon for new workshops.

Other Assistance

Do you need help paying for internet access at home?

The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. Check their page to see if you qualify for this important program.

Drop in Student Ambassador Sessions:

Students are encouraged to stop by and ask fellow students technology-related questions, as well as other questions they may have.
Haverhill B303/Lawrence LC135
• Next times to be announced soon!

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