Compliments and Complaints

Compliments

Northern Essex Community College Police Department is committed to providing quality services to the community in a professional and courteous manner. Day-to-day, our officers and staff members perform commendable acts of service. We encourage members of the community to submit and share information about positive experiences and interactions they have had with Police Department personnel. You may do so by using the Public Safety Compliment | Complaint form.

The officer or staff member and their supervisor will be notified of the compliment which will be noted in their personnel file. The compliment will then be forwarded to the Chief and Deputy Chief of Police for consideration.

Complaints

The Chief of Police reviews every complaint. It is the policy of the Police Department to accept and investigate all complaints regarding the conduct of department members or department services. You may do so by submitting a complaint using the Public Safety Compliment | Complaint form.

Once a complaint is received, it is thoroughly investigated by the Police Lieutenant with input from the Chief of Police. The investigation will include a review of all applicable reports, policies and procedures, any related evidence, and interviews with all parties and witnesses.

Some inquiries and/or complaints may be misunderstandings of department policies or procedures and may be resolved after receiving an explanation of procedures. More complex investigations may take several weeks to complete. If the Chief determines that an officer violated department policies or procedures, appropriate corrective action will be taken. The Chief’s review will also include exploring ways to improve departmental policies, procedures, and training.