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Exceptions to the Institutional Refund Policy

What is the Institutional Refund Policy

The Institutional Refund Policy for credit courses at NECC allows a 100% refund of tuition and fees for courses dropped within a specific range of dates governed by the start date of each course. After the end of each 100% refund period, no other refunds will be granted. These dates are posted every semester on the NECC website, and will vary from semester to semester.

Guidelines for Petitions for Exception to the Institutional Refund Policy

  • Students may request to appeal the Institutional Refund Policy due to extenuating circumstances which prohibited completion of course(s), or due to attendance related issues with a given semester. Exceptions granted related to the Coronavirus pandemic will receive a full credit to take the same course by the end of calendar year 2021.
  • Appeals for either circumstance must be submitted on either the Tuition and Fee Adjustment Appeal form (PDF) or the Attendance Related Tuition Appeal form (PDF), with a written personal statement and any essential documentation to support the appeal (if applicable). Forms are also available at the One-Stop Student Center on both campuses.
  • Students receiving financial aid should speak with a Financial Aid Counselor before submitting the petition as its approval could affect current and future financial aid awards.
  • Requests for refunds will NOT be considered for classes in which the student received a grade.
  • The student must officially withdraw or be administratively withdrawn from classes before a petition is submitted.
  • Students with circumstances related to academic, institutional or enrollment issues may complete a Tuition and Fee Adjustment Appeal form.  The petition will be forwarded to the appropriate department for approval.

Deadlines for Submitting Petitions for Exception to the Institutional Refund Policy

Fall Term Petitions

Fall Term Petitions Deadline

Fall term petitions must be submitted before April 1st of the following year.

Spring Term Petitions

Spring Term Petitions Deadline

Spring term, before September 1st of the same year.

Summer Term Petitions

Summer Term Petitions Deadline

Summer term, before November 1st of the same year.

Submission deadlines are strictly enforced.

How to Submit Your Appeal Forms

Submit Your Appeal Electronically

Submit Your Electronically

Students can submit their appeal electronically but it MUST be sent from a NECC Student email account (for privacy reasons we will not open paperwork that is from a personal account).  Electronic appeals can be submitted to refundappeals@necc.mass.edu.   

Submit Your Appeal Through the Mail

Submit Your Appeal through the Mail

Students can submit their appeal through the mail by sending it to:

Refund Appeals Committee, NECC
Attn: Despina Lambropoulos, Interim Director of Financial Aid
100 Elliott Street,
Haverhill MA 01830

Examples of Extenuating Circumstances

Examples of Acceptable Extenuating Circumstances

Examples of Acceptable Extenuating Circumstances

  • Illness or injury of a nature that significantly impacted the ability to continue attending class
  • Illness or injury of an immediate family member where the student is the primary care giver
  • Death of an immediate family member (Spouse/partner, parent, child, grandchild, sibling, grandparent)
  • Military deployment/call to active duty
  • Required, involuntary employment schedule changes
Examples of Unacceptable Extenuating Circumstances

Examples of Unacceptable Extenuating Circumstances

  • Lack of awareness of NECC’s refund policy and/or course drop/withdrawal deadline.
  • Choice to attend another institution without notifying NECC.
  • Student received a grade(s) for the course(s) in an appeal.

Required Documentation

Examples of Required Documentation

Examples of Required Documentation

  • Letter from a licensed health care provider written on the provider’s letterhead containing the following information:
    • The general nature of the medical condition that prevented the student from attending class.
    • The approximate date of onset of the medical condition giving rise to the request, and the dates through which the condition continued.
    • The date on which it is anticipated that the student will be able to resume attending class.
  • Copy of death certificate or obituary of immediate family member
  • Copy of military orders
  • Letter from employer in official letterhead verifying involuntary employment changes with specific dates, signed and dated by supervisor.

Petitions presented without supporting documentation will not be accepted.

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