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BIZTalks Series: Delivering a Knock your Socks off Service

March 2, 12:30 pm to 1:30 pm

Delivering knock your socks off services words in red and blue

Delivering a Knock your Socks off Service

Join NECC faculty Lisa Fabbri-Lopez for a discussion on recognizing how our service delivery affects our company image and revenue generation. How to envision communication strategies that build rapport by identifying the specific telephone/text email skills necessary to provide superior service and, in turn, build valuable relationships. And increase our awareness about the experience of the angry/dissatisfied customer.  We will learn the skills necessary to provide superior service despite the customer’s anger/dissatisfaction. 

This event is held both in the Center in Spurk Building room C201 and virtually.

Please Register Here. An Outlook calendar invitation will be sent to the email you provide.

BIZTalks Series

Chew on this in white on a black background Students are invited to join business professors to discuss topics in business. 

Details

Date:
March 2
Time:
12:30 pm to 1:30 pm
Event Category:
Audience
Students

Location

Haverhill Campus, Spurk Building (C)
100 Elliott Street
Haverhill, MA
Room
C201/Zoom Virtual Event

Organizer

Judi Ciampi
Phone:
978-556-3409
Email:
jciampi@necc.mass.edu
Interpreter/Accommodations
We welcome requests for sign language interpreting and other access requests (i.e. Computer Aided Real Time (CART), food allergies, etc.). Please contact the host of this event for requests, questions or event information.
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