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NECC Coronavirus Updates and Resources

Don’t miss the next NECC Virtual Town Hall on Remote Learning Success with Academic Coaching and Tutoring on Friday, April 10 at 12:30 pm on Zoom. Learn more.

Frequently Asked Questions

For the Health and Well-Being of the College Community

If I’m traveling should I let the college know?

If I’m traveling should I let the college know?

If you have traveled either domestically or internationally since January 2020, the NECC wants to know.

Anyone traveling, is asked to complete a travel form. We are especially interested in international travel but would also like to know about domestic travel. Reporting is strongly encouraged so that the college can take appropriate preventative measures, offer available resources, and immediately assist any member of our community who may become ill or has been in proximity with someone who has become ill. Also, the information reported will assist the college in implementing any precautions or protocols recommended by public health agencies.

For up-to-date information on travel alerts, visit the Massachusetts Department of Public Health Travel Information site. Additionally, you can follow travel alerts from the Center for Disease Control and Prevention (CDC), Department of State (DOS), and Department of Homeland Security (DHS).

All information gathered through this process will be maintained confidentially and separate from personnel or student record files and shall be used only to assist the college in providing and maintaining a healthy learning environment.

To this point is NECC aware of any students, employees, or campus visitors testing positive for the Coronavirus.

To this point is NECC aware of any students, employees, or campus visitors testing positive for the Coronavirus.

We have received reports of a Northern Essex employee and a student who have tested positive for coronavirus/COVID-19.

 The Massachusetts Department of Public Health has been given all information relative to these cases, including when the individuals were last on campus, when their symptoms started, and the date of a positive test.   After reviewing the details, the MDPH has advised the college that these cases do not present a risk of exposure to anyone on our campus and no further action is required at this time.

It’s important that we respect the privacy rights of these individuals, so I hope you’ll understand that we can’t provide more specific information on these cases.   Please know that we will continue to follow the proper protocols established by the CDC and MDPH as cases are reported, and that we will adhere strictly to whatever the MDPH advises

Have any changes been made to the college’s campus cleaning protocol?

Have any changes been made to the college’s campus cleaning protocol?

NECC is working with our janitorial company (CSI) to continually monitor and address issues and cleanliness related to the campus. To date we have taken the following steps:

  • Installed 75 additional hand sanitizers for the Haverhill and Lawrence Campus (45 additional hand sanitizers are on order).
  • Hired additional staff on each campus to supplement current day cleaning efforts. This is designed to disinfect all high touch surfaces throughout the campus.
  • Brought in additional staff to do a thorough cleaning of the college.
  • Evening cleaning crews, in addition to regular cleaning services, are disinfecting doorknobs, wall switches, stair handrails, tables and other high traffic areas.
  • The cleaning crew is using a product called Spartan TB-Cide Quat, specifically designed for use in hospitals, nursing homes, and schools, where infection control is of prime importance.
  • CSI has provided all janitorial employees with training on pandemic/outbreak disinfection.

We will also be working to reduce the square footage of the college over the next few weeks to allow CSI to continue to focus on high traffic areas. As classrooms and office space are not being used due to remote and other accommodations, we will lock the room/space reducing use and the need for constant cleaning. Beginning Monday, March 30, just one door will be open to each building and everyone will be asked to sign in when they arrive and sign out when they leave, indicating any locations that were visited.  That information will be shared with the cleaning crew, and they will clean appropriately.

For the General Public/Visitors and Prospective Students

Is NECC currently open to the public/visitors?

Is NECC currently open to the public/visitors?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and will be moving to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage.

Which previously scheduled NECC events are cancelled/postponed?

Which previously scheduled NECC events are cancelled/postponed?

Extracurricular and athletic events have been cancelled. Please visit our cancelled events page.

Is my assessment test cancelled?

Is my assessment test cancelled?

There will be no Academic Assessment (Accuplacer) Testing until further notice. Please call the Academic Placement & Testing Center at 978-556-3410 or e-mail dfelisberto@necc.mass.edu for additional information or questions.

How are MassHire services being impacted?

How are MassHire services being impacted?

Due to evolving concerns related to the spread of coronavirus, the MassHire Merrimack Valley Career Center is closed to the public. For more information, visit the MassHire website.

For Parents

Will NECC’s “College for Kids” Summer programming be impacted?

Will NECC’s “College for Kids” Summer programming be impacted?

As of now, Northern Essex is still planning to run College for Kids and the STEM Academy this summer. For additional information, visit the website. To talk with staff, call 978 556-3332 or email College4Kids@necc.mass.edu

How are Early College courses being impacted?

How are Early College courses being impacted?

The college is working with its high school partners on plans to continue Early College Programs. Students enrolled in Spring 2020 Semester courses will resume coursework remotely on March 30. Each high school has worked with the college’s PK12 office to create a plan for remote learning and monitoring. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

For Current Students

Impact on Credit Courses

Are there resources available for students who have been impacted by the coronavirus?
Are there resources available for students who have been impacted by the coronavirus?

Yes, the college has created an Emergency Fund for students who have been impacted by the coronavirus. Students who would like to apply for funding are asked to submit a form to Student Affairs. For more information, contact Despina Lambropoulos, Financial Aid, dlambropoulos@necc.mass.edu.

What is meant by remote learning?
What is meant by remote learning?

Remote learning allows us to continue courses that originally included at least some face-to-face instruction by removing all teaching and learning methods that involve face-to-face contact. Remote Learning can take many forms, including paper homework packets, textbook assignments, online tools–such as Blackboard, Navigate, Zoom, Skype, and YouTube–and phone conversations with your peers or instructors. Your instructor will design the remote learning experience based on the specific needs of your course. Please contact your instructor with questions about what will be required for remote learning in the course you are taking.

What can I do if I don’t have a computer and/or internet access at home?
What can I do if I don’t have a computer and/or internet access at home?

If you are taking a face-to-face course and do not have easy access to the internet and a computer/tablet, please contact your instructor. Faculty are willing and ready to work with you to make a plan. To find your instructors’ contact information: Log into Navigate and click Resources / People for a list of your instructor’s email addresses. Check Navigate often for tips on staying on track in your courses. If your instructor’s remote learning plan requires a laptop, the college has developed a laptop loaner program to help you. Please reach out to Jill Palermo, Enrollment Services, jpalermo@necc.mass.edu, for details.

When will on site classes resume?
When will on site classes resume?

With the Massachusetts State of Emergency declaration and physical distancing requirements extended through at least May 4, NECC will not be resuming any in-person classes for the remainder of the spring semester. All classes will continue to be taught remotely until the end of the spring semester on May 11.

How are practicums and co-op placements being impacted?
How are practicums and co-op placements being impacted?

We understand that this is a difficult time for all of us. Students are now facing challenges with finishing specific program requirements, including completing their internship, practicum or clinical hours. Additionally, students are trying to secure summer internship opportunities, only to find that internship programs are on hold or that companies are not hiring.

NECC is here to support you and to ensure that you are able to successfully complete your program requirements. If you have questions or concerns about your internship search or about your ability to fulfill internship, practicum or clinical requirements, please contact Ashley Moore, director of career services at amoore@necc.mass.edu. We will make sure that all questions are properly directed and answered in a timely manner.

What happens if I decide to drop my Spring courses?
What happens if I decide to drop my Spring courses?

We are extending the “last day to withdraw” date for the spring semester from March 31st to April 7th. This will give students the opportunity to actually experience remote learning before making any decision about withdrawal. Please contact your advisor before withdrawing from any courses so you fully understand the consequences.

How do I withdraw from a course remotely?
How do I withdraw from a course remotely?

To withdraw from a course remotely you can email registrarpublic@necc.mass.edu from your NECC email account and include the following:

  • NECC Student ID
  • First and Last Name
  • Date of Birth
  • Phone Number
  • Course and CRN Number

The “W” withdrawal grade will not impact your Academic Standing, but may impact your financial aid.
Please email Student Financial Services at sfs@necc.mass.edu with questions regarding your financial aid. Further questions, please call 978-556-3700.

Is NECC offering refunds for courses this semester?
Is NECC offering refunds for courses this semester?

We have an institutional refund policy. While the date for refunds for the Spring 2020 semester has passed, there is a process for requesting refunds for “extenuating circumstances.” Also, we are monitoring the COVID-19 situation and reviewing our policies in light of this. If you have any questions, please reach out to Student Accounts Office, 978 556-3900 or sfs@necc.mass.edu.

We believe for most students a refund will not be necessary because students should achieve the same outcomes as they would through face-to-face learning.

How will my learning accommodation be impacted by transitioning to remote course delivery?
How will my learning accommodation be impacted by transitioning to remote course delivery?

You will be contacted by your disability services specialist to review your approved accommodations and discuss which ones are appropriate for a remote course. In some cases, accommodations will be added or adjusted. In addition, the Learning Accommodations Center is working closely with faculty to develop their online courses with accessibility in mind. For additional information, including contacts, please visit the Learning Accommodations webpage.

Will registration for 2020 Summer and Fall Courses begin on April 6th?
Will registration for 2020 Summer and Fall Courses begin on April 6th?

We are delaying the state of course registration for summer and fall by at least a week. It will start on April 13. All registration will be completed remotely.

Who can I contact with questions about the status of NECC courses?
Who can I contact with questions about the status of NECC courses?

Please contact Sharon McDermot, smcdermot@necc.mass.edu.

Impact on Early College Courses

How are Early College courses being impacted?
How are Early College courses being impacted?

The college is working with its high school partners on plans to continue Early College Programs. Students enrolled in Spring 2020 Semester courses will resume coursework remotely on March 30. Each high school has worked with the college’s PK12 office to create a plan for remote learning and monitoring. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

Impact on ESL & Adult Education Courses

How are ESL & Adult Basic Education courses being impacted?

How are ESL & Adult Basic Education courses being impacted?

Northern Essex offers an Academic ESL Program that prepares students for college-level studies as well as ESOL classes for students who want to communicate more effectively in their workplace or community or in further education or training. Academic ESL and ESOL classes are all converting to a remote learning format that will begin March 30. For more information on the Academic ESL Program, contact Amy Cameron, acameron@necc.mass.edu. For more information on the ESOL classes, contact Marsha Parinussa Flynn, ESOL coordinator, at 978-655-5851 or mparinussaflynn@necc.mass.edu.

Impact on Community Education and Corporate Training Courses

How are community education courses being impacted?

How are community education courses being impacted?

All non-credit Community Education classes and programs have been suspended through April 30th. We will postpone classes scheduled to run during this time to a later date to be determined in the spring. Home Inspection Certification and Intro to Beekeeping classes will be offered remotely. If you have questions, visit the website or contact a Community Education staff member, 978 556-3060 or communityeducation@necc.mass.edu

How are corporate education courses being impacted?

How are corporate education courses being impacted?

The impact of the pandemic to NECC Corporate Education courses has been significant. All corporate education classes at company locations or at NECC locations have been postponed by the companies themselves due to the concern for employees’ health and well-being and NECC’s concern as well for their off-site instructors. If you have questions, visit the website or contact Kathy Ronaldson, assistant director, Center for Corporate and Community Education, 978 556-3066 or kronaldson@necc.mass.edu.

Impact on Campus Access, Events, Services, and Travel

Are NECC campuses open to current students?
Are NECC campuses open to current students?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and will be moving to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How are athletic activities and events being impacted?
How are athletic activities and events being impacted?

The NJCAA has cancelled all spring sports regular season and championships. Athletic competition will resume with the fall 2020 semester. For additional information please visit www.neccknights.com or contact Director of Athletics Dan Blair dblair@necc.mass.edu with any questions.

How are student activities being impacted?
How are student activities being impacted?

Student Life has temporarily cancelled all activities and events for students. All student clubs, organizations, and interest groups are asked not to hold in-person meetings, events, activities, or fundraisers at this time. We are encouraging our student groups to meet via Zoom if meetings are necessary at this time. If you have questions or need assistance, contact Stephanie Haskell, coordinator of social justice and student leadership, shaskell@necc.mass.edu or 978-556-3279. Please follow on social media for updates @NECCStudentLife on Facebook, Twitter, & Instagram.

How are student support services being impacted?
How are student support services being impacted?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access support services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage.

How do I request technical/computer support?
How do I request technical/computer support?

Due to the COVID-19 crisis, the IT Service Desk is reducing staffing on campus, but will continue to provide support through virtual services. IT Staff will continue to monitor the service desk phone number available at 978-556-3111 during our normal operating hours of Monday through Friday from 8:00AM to 7:00PM. We will be utilizing Skype for Business and other collaboration tools as needed to facilitate assistance remotely.

If in-person assistance is required, we ask that you request an appointment by calling the service desk. We will get your information and schedule a time to meet with you in a clean environment, while still observing as much social distancing and other preventative measures as possible.

How is college-related student travel being impacted?
How is college-related student travel being impacted?

All NECC related student travel, including study abroad, has been suspended.

How are the Academic Centers being impacted?
How are the Academic Centers being impacted?

The Academic Centers are closed at this time. We are exploring how students can contact staff remotely and will share as soon as a plan is in place.

How is the Library being impacted?
How is the Library being impacted?

The library already offers nearly all of its services online, and will be moving to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How is the bookstore being impacted?
How is the bookstore being impacted?

The NECC Bookstore is closed to students and the general public until further notice. To serve our customers, the store will be fulfilling online orders and offering free shipping through our website www.neccstore.com. You can contact the bookstore with questions at 1338mgr@follett.com.

How are food services being impacted?
How are food services being impacted?

All food service on both the Haverhill and Lawrence campuses is closed at this time.

How are daycare services being impacted?
How are daycare services being impacted?

The Little Sprouts Child Care Center on our Haverhill Campus is closed at this time.

Is this year’s Commencement/Graduation Ceremony still scheduled to happen?
Is this year’s Commencement/Graduation Ceremony still scheduled to happen?

We won’t be able to hold our May 16 Commencement as planned, and we are not yet sure when it will be safe to host a celebration of this size.

We’ve been working hard to determine the best way to celebrate our amazing 2020 graduates, who have worked so hard in the midst of unprecedented challenges to make it to the finish line. The good news is that we have a plan.

Our May 16 ceremony has been postponed, but we will have a virtual celebration in August.

Because we know that actually walking across that commencement stage is also important to many of our graduates, every member of the Class of 2020 will also be invited to participate in the 2021 commencement ceremony, which will be a joint graduation for both classes.

Please visit the commencement website for updates.

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