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Frequently Asked Questions

For the Health and Well-Being of the College Community

What is the protocol when someone who has been on one of the college’s campuses tests positive for COVID-19?

What is the protocol when someone who has been on one of the college’s campuses tests positive for COVID-19?

The Massachusetts Department of Public Health is given all information relative to the case, including when the individual was last on campus, when their symptoms started, and the date of the positive test. After reviewing the details, the MDPH advises the college on the appropriate action to be taken.

It’s important that we respect the privacy rights of these individuals, so I hope you’ll understand that we can’t provide more specific information on these cases. Please know that we will continue to follow the proper protocols established by the CDC and MDPH as cases are reported, and that we will adhere strictly to whatever the MDPH advises.

Employees who have been on campus and test positive, should contact Human Resources at hr@necc.mass.edu or 978 556-3943. Students who have been on campus and test positive, should contact Jennifer V. Mezquita, assistant vice president of student affairs, jmezquita@necc.mass.edu, 978-556-3720

Have any changes been made to the college’s campus cleaning protocol?

Have any changes been made to the college’s campus cleaning protocol?

NECC is working with our janitorial company (CSI) to continually monitor and address issues and cleanliness related to the campus. To date we have taken the following steps:

  • Installed 75 additional hand sanitizers for the Haverhill and Lawrence Campus (45 additional hand sanitizers are on order).
  • Hired additional staff on each campus to supplement current day cleaning efforts. This is designed to disinfect all high touch surfaces throughout the campus.
  • Brought in additional staff to do a thorough cleaning of the college.
  • Evening cleaning crews, in addition to regular cleaning services, are disinfecting doorknobs, wall switches, stair handrails, tables and other high traffic areas.
  • The cleaning crew is using a product called Spartan TB-Cide Quat, specifically designed for use in hospitals, nursing homes, and schools, where infection control is of prime importance.
  • CSI has provided all janitorial employees with training on pandemic/outbreak disinfection.

We will also be working to reduce the square footage of the college over the next few weeks to allow CSI to continue to focus on high traffic areas. As classrooms and office space are not being used due to remote and other accommodations, we will lock the room/space reducing use and the need for constant cleaning. Beginning Monday, March 30, just one door will be open to each building and everyone will be asked to sign in when they arrive and sign out when they leave, indicating any locations that were visited.  That information will be shared with the cleaning crew, and they will clean appropriately.

For the General Public/Visitors and Prospective Students

Is NECC currently open to the public/visitors?

Is NECC currently open to the public/visitors?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and will be moving to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage.

How are MassHire services being impacted?

How are MassHire services being impacted?

The latest updates from MassHire Merrimack Valley Career Center can be found on the MassHire website.

For Parents

Will NECC’s “College for Kids” Summer programming be impacted?

Will NECC’s “College for Kids” Summer programming be impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

How are Early College courses being impacted?

How are Early College courses being impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

For Current Students

Impact on Credit Courses

Are there resources available for students who have been impacted by the coronavirus?
Are there resources available for students who have been impacted by the coronavirus?

Students are encouraged to contact our NECC community resources coordinator, Janel D’Agata-Lynch, communityresources@necc.mass.edu to be connected to resources available in our community.

What can I do if I don’t have a computer and/or internet access at home?
What can I do if I don’t have a computer and/or internet access at home?

NECC has a limited number of laptop computers available for students who need them to complete classwork. To request assistance, please complete the Laptop Request Form. After submitting, you will be contacted soon by someone from NECC about your request.

When will on site classes resume?
When will on site classes resume?

While most courses offered in the fall will be online, a small number, mostly in health or science, will have a face-to-face component. Strict socially distancing guidelines will be followed. If you have questions or have not yet registered, please contact advising@necc.mass.edu or 978 556-3700.

How are practicums and co-op placements being impacted?
How are practicums and co-op placements being impacted?

We understand that this is a difficult time for all of us. Students are now facing challenges with finishing specific program requirements, including completing their internship, practicum or clinical hours. Additionally, there is a lot of uncertainty, especially for employers, who are evaluating their current internship programs and hiring needs. NECC is here to support you and to ensure that you are able to successfully complete your program requirements. As we approach the fall 2020 semester, each program will have different policies and procedures regarding their internship, practicum and clinical programs. If you have questions or concerns about your internship search or about your ability to fulfill internship, practicum or clinical requirements, please contact Ashley Moore, director of career services at amoore@necc.mass.edu. We will make sure that all questions are properly directed and answered in a timely manner.

How do I withdraw from a course remotely?
How do I withdraw from a course remotely?

To withdraw from a course remotely you can email registrarpublic@necc.mass.edu from your NECC email account and include the following:

  • NECC Student ID
  • First and Last Name
  • Date of Birth
  • Phone Number
  • Course and CRN Number

The “W” withdrawal grade will not impact your Academic Standing, but may impact your financial aid. Please email Student Financial Services at sfs@necc.mass.edu with questions regarding your financial aid. Further questions, please call 978-556-3700.

Why is there a student activities fee when learning is remote?
Why is there a Student Activities Fee when Learning is Remote?

NECC’s Student Activities fee, currently $8 a credit hour, pays for just a portion of student activities including concerts, guest speakers, new student orientation, commencement, clubs, and special events. These funds are used solely for the purpose of student activities and are used for activities and services throughout the entire year. Because of the pandemic, many in-person events aren’t possible, such as concerts and face-to-face guest speakers. Many activities have been put on-line such as orientation and commencement, and we are exploring options for additional virtual programming.

Some extracurricular activities have transitioned to virtual events and delivery, including our theater production, our student newspaper, and our annual public speaking event, Speechapalooza. Also, many of our student clubs continue to meet virtually.

Orientation will be offered in a choice of online formats; and Commencement will be a virtual celebration that includes packages for each of the 600 graduates and a virtual ceremony that will be held in August.

If you have questions or need assistance, contact Jonathan Miller, Dean of Students, jmiller@necc.mass.edu 978-556-3818. Please follow on social media for updates @NECCStudentLife on Facebook, Twitter, & Instagram.

How will my learning accommodation be impacted by transitioning to remote course delivery?
How will my learning accommodation be impacted by transitioning to remote course delivery?

You will be contacted by your disability services specialist to review your approved accommodations and discuss which ones are appropriate for a remote course. In some cases, accommodations will be added or adjusted. In addition, the Learning Accommodations Center is working closely with faculty to develop their online courses with accessibility in mind. For additional information, including contacts, please visit the Learning Accommodations webpage.

Who can I contact with questions about the status of NECC courses?
Who can I contact with questions about the status of NECC courses?

New and prospective students can contact Academic Advising, advising@necc.mass.edu or 978-556-3700. Currently enrolled students should contact their academic advisor or the Welcome Express, registrar@necc.mass.edu or 978-556-3700.

Impact on Early College Courses

How are Early College courses being impacted?
How are Early College courses being impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

Impact on ESL & Adult Education Courses

How are ESL & Adult Basic Education courses being impacted?
How are ESL & Adult Basic Education courses being impacted?

Northern Essex offers an Academic ESL Program that prepares students for college-level studies as well as ESOL classes, through the Center for Adult Education, for students who want to communicate more effectively in their workplace or community or in further education or training. Academic ESL and ESOL classes are all being offered online. For more information on the Academic ESL Program, contact Amy Cameron, acameron@necc.mass.edu. For more information on the ESOL classes, contact Marsha Parinussa Flynn, ESOL coordinator, mparinussaflynn@necc.mass.edu.

Impact on Community Education and Corporate Training Courses

How are community education courses being impacted?
How are community education courses being impacted?

All non-credit Community Education classes and programs will be suspended through June 30. We will postpone classes scheduled to run during this time to a later date to be determined this Summer. To view classes that are currently being offered online/remotely, please visit Online Training. If you have questions, please contact a Community Education staff member at 978-556-3060 or communityeducation@necc.mass.edu

How are corporate education courses being impacted?
How are corporate education courses being impacted?

The impact of the pandemic to NECC Corporate Education courses has been significant. All corporate education classes at company locations or at NECC locations have been postponed by the companies themselves due to the concern for employees’ health and well-being and NECC’s concern as well for their off-site instructors. If you have questions, visit the website or contact Kathy Ronaldson, assistant director, Center for Corporate and Community Education, 978 556-3066 or kronaldson@necc.mass.edu.

Impact on Campus Access, Events, Services, and Travel

Are NECC campuses open to current students?
Are NECC campuses open to current students?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and has moved to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How are athletic activities and events being impacted?
How are athletic activities and events being impacted?

Athletics will resume practice and competition as scheduled in the fall 2020 semester. Practices for fall sports will begin in August. Additional information and required student-athlete paperwork for the 2020-2021 academic year will be available on www.neccknights.com in late June. For additional information please contact Director of Athletics Dan Blair dblair@necc.mass.edu or a member of the coaching staff with any questions.

How do I request technical/computer support?
How do I request technical/computer support?

Due to the COVID-19 crisis, the IT Service Desk is reducing staffing on campus, but will continue to provide support through virtual services. IT Staff will continue to monitor the service desk phone number available at 978-556-3111 during our normal operating hours of Monday through Friday from 8:00AM to 7:00PM. We will be utilizing Skype for Business and other collaboration tools as needed to facilitate assistance remotely.

If in-person assistance is required, we ask that you request an appointment by calling the service desk. We will get your information and schedule a time to meet with you in a clean environment, while still observing as much social distancing and other preventative measures as possible.

How is college-related student travel being impacted?
How is college-related student travel being impacted?

All NECC related student travel, including study abroad, has been suspended.

How are the Academic Centers being impacted?
How are the Academic Centers being impacted?

Staff from the Academic Centers are meeting with students virtually. To set up an appointment, visit the Academic Centers on the website; click on the appropriate center and locate the email on the right side of the screen.

How is the Library being impacted?
How is the Library being impacted?

The library already offers nearly all of its services online, and has moved to an appointment-based approach to services that may require direct interaction. For additional information on library services during this time, visit the library webpage.

How is the bookstore being impacted?
How is the bookstore being impacted?

The NECC Bookstore is closed to students and the general public until further notice. To serve our customers, the store will be fulfilling online orders placed through our website www.neccstore.com. You can contact the bookstore with questions at 1338mgr@follett.com or call the store at 978-556-3999 Monday through Thursday 10 am to 4 pm. Stay well!

How are food services being impacted?
How are food services being impacted?

All food service on both the Haverhill and Lawrence campuses is closed at this time.

How are daycare services being impacted?
How are daycare services being impacted?

The Little Sprouts Child Care Center on our Haverhill Campus plans to reopen on June 29. Please contact them directly at 877-977-7688 for more information.

Is this year’s Commencement/Graduation Ceremony still scheduled to happen?
Is this year’s Commencement/Graduation Ceremony still scheduled to happen?

We won’t be able to hold our May 16 Commencement as planned, and we are not yet sure when it will be safe to host a celebration of this size. We’ve been working hard to determine the best way to celebrate our amazing 2020 graduates, who have worked so hard in the midst of unprecedented challenges to make it to the finish line. The good news is that we have a plan. Our May 16 ceremony has been postponed, but we will have a virtual celebration in August. Because we know that actually walking across that commencement stage is also important to many of our graduates, every member of the Class of 2020 will also be invited to participate in the 2021 commencement ceremony, which will be a joint graduation for both classes. Please visit the commencement website for updates.

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