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Frequently Asked Questions

For the Health and Well-Being of the College Community

Are face coverings required on an NECC campus?

Are face coverings required on an NECC campus?

Specific Rule for NECC Campuses:
Any individual (employee, student, visitor, vendor) who needs to come onto an NECC campus will be required to wear a face covering for the entire time the individual is on campus, unless they are:

A. In their office ALONE

B. Outdoors AND can RELIABLY MAINTAIN 6 feet of distance from any other person

While on NECC campuses, everyone is required to have face covering on their person at all times. Students attending in-person classes or employees holding necessary in-person meetings are required to wear a face covering for the duration of their scheduled event. An employee requiring an accommodation regarding this requirement should contact Patty Gauron in Human Resources at HR@necc.mass.edu; any student requiring an accommodation regarding this requirement should contact the Learning Accommodations Center lacenter@necc.mass.edu.

Massachusetts Guidelines:

Northern Essex Community College (NECC) will follow the guidance from Governor Baker on face coverings. On May 6, 2020, the Governor released COVID-19 Order No. 31, “An order requiring face coverings in public places where social distancing is not possible.” The order generally states:

  • Any person over the age of two (2)
  • Who is in a place open to the public, whether indoor or outdoor, and
  • Is unable, or does not maintain a distance of approximately 6 feet from every other person,
  • Shall wear a mask or face covering.

All NECC employees will be expected to abide by this guidance while on campus.

Governor Baker’s orders No. 33 and No. 31 establish exceptions for wearing a face covering based on a medical condition or disability. If a community member cannot wear a face covering due to a qualifying disability (physical or mental impairment that substantially limits one or more major life activities) they would be subject to the College’s disability accommodation process.

What if I need to come to campus?

What if I need to come to campus?

  1. Any person, (student, faculty or staff), who needs access for a ONE-TIME purpose, such as retrieving belongings from an office or locker, kindly fill out the Campus Access Request Form.
  2. When you arrive on campus, please scan the QR code located at the building entrance and outside of classrooms.  Kindly open the camera app on your phone and hover over the code, then follow the directions.  This process will assist the Return to Campus team in reducing high touch areas and will support contact tracing efforts. If you have an older phone, it is possible you will need a QR app in place of just using your camera app.  Here are some suggested resources:
    For iPhones
    For Android phones
Who can I reach out to for questions, concerns or support?

Who can I reach out to for questions, concerns or support?

NECC community members may direct any issues of note to reportconcerns@necc.mass.edu. We welcome your feedback and communication. If you are a student with a question specifically geared towards academics or student life, contact expectmore@necc.mass.edu. If you are a faculty or staff member with questions about logistics for your team, please contact returntocampus@necc.mass.edu.

How is NECC organizing college-wide cleaning protocols to promote the safety and wellbeing of its Faculty, Staff and Students during the Global Pandemic of COVID 19?

How is NECC organizing college-wide cleaning protocols to promote the safety and wellbeing of its Faculty, Staff and Students during the Global Pandemic of COVID 19?

NECC supports, and details in its Return to Campus Documents, cleaning protocols that align with CDC and Government recommendations. Documentation is continuously revised to reflect Federal, State and Local updates to these recommendations. Employees and Students are encouraged to educate themselves and to reach out to returntocampus@necc.mass.edu or reportconcerns@necc.mass.edu.

A summary of NECC cleaning protocols for “High Touch Areas” is as follows: “High Touch Areas” are defined in three categories and will be addressed specific to the category, in compliance with Government stipulations.

  • Category One: Office and Classroom Doorknobs, Railings, Kick-plates, and Push-plates. These will be professionally disinfected daily by the college.
  • Category Two: Individual Workspaces and Stations. The college will provide adequate disinfecting supplies for employees to conduct daily cleaning of their office space, in accordance with the recommendations outlined in Return to Work and with personal comfort level.
  • Category Three: College Equipment utilized communally or by the Public, such as common copy machines, testing center computers, library furniture, etc. NECC will provide signage directing any individual who uses communal college equipment to wipe it down with college provided disinfectant before and after use.

NECC values the team effort it takes from everyone to work collaboratively during these unprecedented times. We ask our community to kindly keep in mind that this is an overview of an often rapidly progressing scenario, with many sector specific considerations. The Return to Campus Taskforce welcomes feedback and dialogue.

How does the Massachusetts travel ban affect the NECC community?

How does the Massachusetts travel ban affect the NECC community?

 On July 24, 2020, Governor Baker issued an Executive Order establishing a mandatory 14-day quarantine requirement for travelers entering Massachusetts, effective on August 1, 2020.  According to the Order, as of August 1, all travelers entering Massachusetts MUST self-quarantine for 14 days unless you:

  • are coming from a lower-risk state
  • can produce, on request, proof of negative test result for COVID-19 from a test administered on a sample taken not longer than 72 hours before your arrival in Massachusetts
  • meet the exemption criteria.  

Individuals who regularly commute into Massachusetts to a fixed place to attend school or work qualify under the exemption criteria so long as their travel is restricted to and from the person’s residence and place of work or school.  Individuals who travel to any place that is not their home state for personal or leisure reasons cannot rely on this exemption and must self-quarantine for 14 days upon return.  Travelers who do not comply with these rules may be subject to a civil fine of $500 per day.

Massachusetts Travel Form
 Travelers who enter Massachusetts from any place other than a lower-risk State, or who do not satisfy the exemption criteria, must complete and submit the on-line Massachusetts Travel Form, whether they are arriving in Massachusetts by airplane, bus, train, automobile, or any other means.  The travel form must also be completed by those travelers who have taken a test within 72 hours (regardless of the results of the exam).  A person who is required to but does not submit the Massachusetts Travel Form may be subject to a civil fine of $500 per day.

NECC has developed a voluntary travel reporting form for all students and employees returning from travel outside MA as of August 1st.  Completing this form is strongly encouraged; kindly reach out to HR@necc.mass.edu as needed.

How is NECC addressing air quality on its campuses?
How is NECC addressing air quality on its campuses?

NECC has set in motion a schedule to have the HVAC system duct work cleaned, thus improving the indoor air quality for campus buildings.

For the General Public/Visitors and Prospective Students

Is NECC currently open to the public/visitors?

Is NECC currently open to the public/visitors?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and will be moving to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

How do I get in touch with offices like Admissions, Learning Accommodations, Advising, and Career Services?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage.

How are MassHire services being impacted?

How are MassHire services being impacted?

The latest updates from MassHire Merrimack Valley Career Center can be found on the MassHire website.

For Faculty and Staff

Do I have to plan on returning to work in the near future?
Do I have to plan on returning to work in the near future?

In accordance with Governor Baker’s guidance, NECC continues to support remote work when it is feasible for the functionality of your division. We ask that you work with your managers to determine the best course of action in this regard.

What access control steps should I expect for the fall semester?
What access control steps should I expect for the fall semester?

If you need to come to campus for a one time purpose, kindly continue to utilize the Access Request Form.  Once on campus, please scan the QR code at each building you enter.

What are the primary ways in which I can keep myself and others safe while on campus?
What are the primary ways in which I can keep myself and others safe while on campus?

The RTC team wishes to emphatically stress the value of social distancing, consistent face covering use and proper hygiene. These safety protocols provide our community with the best risk mitigation. It takes a village to navigate this global emergency; we need to work as a team to keep each other safe.

If I’m a student facing employee, how do I handle being told of a positive test?
If I’m a student facing employee, how do I handle being told of a positive test?

If a faculty or staff member receives information regarding a positive test or an exposure risk, we ask that you remind the student to remain off campus until the individual receives a clean bill of health, and that you reach out to Jonathan Miller at jmiller@necc.mass.edu.  We also ask that you contact reportconcerns@necc.mass.edu so that DPH can be notified and deep cleaning can be facilitated, if appropriate. We understand these situations may be complex or nuanced; we are standing by to be of support.

If I am student facing employee, how should I navigate an interaction where the student won’t wear a mask etc.?
If I am student facing employee, how should I navigate an interaction where the student won’t wear a mask etc.?

Kindly work with your team to have a script prepared for challenging situations that may occur. It is important that students understand the expectations of behavior. Of course, if you are uncomfortable with the progression of events, always feel free to reach out to security, 978-556-3333 or X3333 from a campus phone. Additional Public Safety staff will be on campus for the first several weeks of school to help support a smooth transition.

Am I a required to get a COVID test before coming on campus?
Am I a required to get a COVID test before coming on campus?

NECC will comply with Government stipulations for travel to high risk areas and will require a 14-day quarantine or proof of a negative test, as applicable. For the continued safety of all, symptomatic individuals should remain off campus until they can produce a negative test.

Where can I get a COVID test if I feel the need?
Where can I get a COVID test if I feel the need?

NECC has partnered with Lawrence General Hospital to support our faculty, staff and students who may wish to be tested for COVID 19. Our community is welcome to get tested under their free Stop the Spread initiative. Details can be found: https://www.lawrencegeneral.org/about-us/covid-19-testing.

How will restroom use be navigated?
How will restroom use be navigated?

The Return to Campus Team understands that restroom use protocols are important to our community. As such, we have designed signage to indicate that restrooms are single use only. A process for signaling that the restroom is occupied has been developed and is being vetted by our Logistics team.

Are we allowing External Events and room reservations through 25LIVE?
Are we allowing External Events and room reservations through 25LIVE?

As a general rule, and in order to triage crucial educational instruction and ensure the safety of critical personnel, we are not holding external events at this time. The RTC team continues to encourage use of Zoom, Skype, etc. in lieu of in person meetings. Exceptions can be considered under extenuating circumstances. Kindly reach out to Allie Gagne or returntocampus@necc.mass.edu for appropriate forms.

For Current Students

Impact on Credit Courses

Are there resources available for students who have been impacted by the coronavirus?
Are there resources available for students who have been impacted by the coronavirus?

Students are encouraged to contact our NECC community resources coordinator, Janel D’Agata-Lynch, communityresources@necc.mass.edu to be connected to resources available in our community.

What can I do if I don’t have a computer and/or internet access at home?
What can I do if I don’t have a computer and/or internet access at home?

NECC has a limited number of laptop computers available for students who need them to complete classwork. To request assistance, please complete the Laptop Request Form. After submitting, you will be contacted soon by someone from NECC about your request.

When will on site classes resume?
When will on site classes resume?

While most courses offered in the fall will be online, a small number, mostly in health or science, will have a face-to-face component. Strict socially distancing guidelines will be followed. If you have questions or have not yet registered, please contact advising@necc.mass.edu or 978 556-3700.

How are practicums and co-op placements being impacted?
How are practicums and co-op placements being impacted?

We understand that this is a difficult time for all of us. Students are now facing challenges with finishing specific program requirements, including completing their internship, practicum or clinical hours. Additionally, there is a lot of uncertainty, especially for employers, who are evaluating their current internship programs and hiring needs. NECC is here to support you and to ensure that you are able to successfully complete your program requirements. As we approach the fall 2020 semester, each program will have different policies and procedures regarding their internship, practicum and clinical programs. If you have questions or concerns about your internship search or about your ability to fulfill internship, practicum or clinical requirements, please contact Ashley Moore, director of career services at amoore@necc.mass.edu. We will make sure that all questions are properly directed and answered in a timely manner.

How do I withdraw from a course remotely?
How do I withdraw from a course remotely?

To withdraw from a course remotely you can email registrarpublic@necc.mass.edu from your NECC email account and include the following:

  • NECC Student ID
  • First and Last Name
  • Date of Birth
  • Phone Number
  • Course and CRN Number

The “W” withdrawal grade will not impact your Academic Standing, but may impact your financial aid. Please email Student Financial Services at sfs@necc.mass.edu with questions regarding your financial aid. Further questions, please call 978-556-3700.

Why is there a student activities fee when learning is remote?
Why is there a Student Activities Fee when Learning is Remote?

NECC’s Student Activities fee, currently $8 a credit hour, pays for just a portion of student activities including concerts, guest speakers, new student orientation, commencement, clubs, and special events. These funds are used solely for the purpose of student activities and are used for activities and services throughout the entire year. Because of the pandemic, many in-person events aren’t possible, such as concerts and face-to-face guest speakers. Many activities have been put on-line such as orientation and commencement, and we are exploring options for additional virtual programming.

Some extracurricular activities have transitioned to virtual events and delivery, including our theater production, our student newspaper, and our annual public speaking event, Speechapalooza. Also, many of our student clubs continue to meet virtually.

Orientation will be offered in a choice of online formats; and Commencement will be a virtual celebration that includes packages for each of the 600 graduates and a virtual ceremony that will be held in August.

If you have questions or need assistance, contact Jonathan Miller, Dean of Students, jmiller@necc.mass.edu 978-556-3818. Please follow on social media for updates @NECCStudentLife on Facebook, Twitter, & Instagram.

How will my learning accommodation be impacted by transitioning to remote course delivery?
How will my learning accommodation be impacted by transitioning to remote course delivery?

You will be contacted by your disability services specialist to review your approved accommodations and discuss which ones are appropriate for a remote course. In some cases, accommodations will be added or adjusted. In addition, the Learning Accommodations Center is working closely with faculty to develop their online courses with accessibility in mind. For additional information, including contacts, please visit the Learning Accommodations webpage.

Who can I contact with questions about the status of NECC courses?
Who can I contact with questions about the status of NECC courses?

New and prospective students can contact Academic Advising, advising@necc.mass.edu or 978-556-3700. Currently enrolled students should contact their academic advisor or the Welcome Express, registrar@necc.mass.edu or 978-556-3700.

Impact on Early College Courses

How are Early College courses being impacted?
How are Early College courses being impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

Impact on ESL & Adult Education Courses

How are ESL & Adult Basic Education courses being impacted?
How are ESL & Adult Basic Education courses being impacted?

Northern Essex offers an Academic ESL Program that prepares students for college-level studies as well as ESOL classes, through the Center for Adult Education, for students who want to communicate more effectively in their workplace or community or in further education or training. Academic ESL and ESOL classes are all being offered online. For more information on the Academic ESL Program, contact Amy Cameron, acameron@necc.mass.edu. For more information on the ESOL classes, contact Marsha Parinussa Flynn, ESOL coordinator, mparinussaflynn@necc.mass.edu.

Impact on Community Education and Corporate Training Courses

How are community education courses being impacted?
How are community education courses being impacted?

All non-credit Community Education classes and programs will be suspended through June 30. We will postpone classes scheduled to run during this time to a later date to be determined this Summer. To view classes that are currently being offered online/remotely, please visit Online Training. If you have questions, please contact a Community Education staff member at 978-556-3060 or communityeducation@necc.mass.edu

How are corporate education courses being impacted?
How are corporate education courses being impacted?

The impact of the pandemic to NECC Corporate Education courses has been significant. All corporate education classes at company locations or at NECC locations have been postponed by the companies themselves due to the concern for employees’ health and well-being and NECC’s concern as well for their off-site instructors. If you have questions, visit the website or contact Kathy Ronaldson, assistant director, Center for Corporate and Community Education, 978 556-3066 or kronaldson@necc.mass.edu.

Impact on Campus Access, Events, Services, and Travel

Are NECC campuses open to current students?
Are NECC campuses open to current students?

To ensure everyone’s well-being during this time, Northern Essex is minimizing face-to-face service and promoting new ways to access services and staff remotely. For a full list of services and how to contact, visit the Student Affairs Hours webpage. The library already offers nearly all of its services online, and has moved to an appointment-based approach to services that may require direct interaction, effective March 24th at noon. For additional information on library services during this time, visit the library webpage.

How are athletic activities and events being impacted?
How are athletic activities and events being impacted?

Athletics will resume practice and competition as scheduled in the fall 2020 semester. Practices for fall sports will begin in August. Additional information and required student-athlete paperwork for the 2020-2021 academic year will be available on www.neccknights.com in late June. For additional information please contact Director of Athletics Dan Blair dblair@necc.mass.edu or a member of the coaching staff with any questions.

How do I request technical/computer support?
How do I request technical/computer support?

Due to the COVID-19 crisis, the IT Service Desk is reducing staffing on campus, but will continue to provide support through virtual services. IT Staff will continue to monitor the service desk phone number available at 978-556-3111 during our normal operating hours of Monday through Friday from 8:00AM to 7:00PM. We will be utilizing Skype for Business and other collaboration tools as needed to facilitate assistance remotely.

If in-person assistance is required, we ask that you request an appointment by calling the service desk. We will get your information and schedule a time to meet with you in a clean environment, while still observing as much social distancing and other preventative measures as possible.

How is college-related student travel being impacted?
How is college-related student travel being impacted?

All NECC related student travel, including study abroad, has been suspended.

How are the Academic Centers being impacted?
How are the Academic Centers being impacted?

Staff from the Academic Centers are meeting with students virtually. To set up an appointment, visit the Academic Centers on the website; click on the appropriate center and locate the email on the right side of the screen.

How is the Library being impacted?
How is the Library being impacted?

The library already offers nearly all of its services online, and has moved to an appointment-based approach to services that may require direct interaction. For additional information on library services during this time, visit the library webpage.

How is the bookstore being impacted?
How is the bookstore being impacted?

The NECC Bookstore is closed to students and the general public until further notice. To serve our customers, the store will be fulfilling online orders placed through our website www.neccstore.com. You can contact the bookstore with questions at 1338mgr@follett.com or call the store at 978-556-3999 Monday through Thursday 10 am to 4 pm. Stay well!

How are food services being impacted?
How are food services being impacted?

All food service on both the Haverhill and Lawrence campuses is closed at this time.

For Parents

Will NECC’s “College for Kids” Summer programming be impacted?

Will NECC’s “College for Kids” Summer programming be impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

How are Early College courses being impacted?

How are Early College courses being impacted?

Early College courses will be offered in an online format for Fall 2020. Each high school is working with the college’s PK12 office to create a suite of support services for students to help them succeed in the online format. If you have questions, please email pk12@necc.mass.edu or call and leave a voicemail at 978-556-3332.

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